Hotel General Manager

Placements24; Kimberley; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Health, dental and vision insurance

Staff housing allowance

Paid time off

Professional development

Employee discounts

Retirement savings plan

Dynamic work environment

Job summary

Placements24 seeks an experienced Hotel General Manager to lead operations at a premier Kimberley property. This hands-on role requires delivering exceptional guest experiences, managing all departments from front desk to F&B, and driving profitability while upholding brand standards.

You will mentor staff, optimize budgets, and build strong ties with guests and the Kimberley community. The ideal candidate holds a Bachelor's in Hospitality Management and has 8+ years in hotel management,

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 8+ years in hotel management with at least 3 years as GM.
• Proven track record of profitability and operations management.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of F&B, rooms, sales and marketing.
• Budgeting, financial management, and P&L analysis.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Oversee daily hotel operations and guest satisfaction.
• Develop and implement strategic plans to achieve financial goals (revenue, profit, market share).
• Manage departmental budgets, control expenses, and allocate resources.
• Lead, motivate, and develop a high-performing team of hotel staff.
• Ensure consistent delivery of exceptional guest service and resolve complaints.
• Maintain high standards in F&B, housekeeping, and maintenance.

Skills

Leadership

Strategic planning

Budgeting

P&L analysis

Customer focus

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Job description

About the Role Our client, a distinguished hospitality provider, is seeking an experienced and charismatic Hotel General Manager to lead operations at their premier establishment in Kimberley. This is a highly visible, hands‑on role responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, maintaining high standards of service, and driving profitability. You will be the face of the hotel, fostering a positive work environment for staff and building strong relationships with guests and the local community. The ideal candidate possesses a strong understanding of all hotel departments, from front desk and housekeeping to food & beverage and maintenance, coupled with exceptional leadership and problem‑solving skills. You will be instrumental in upholding the brand's reputation and driving business growth within this vibrant city. This role requires dedication and a passion for delivering excellence in the heart of Northern Cape.

Key Responsibilities

• Oversee all daily operations of the hotel, ensuring efficiency and guest satisfaction.
• Develop and implement strategic plans to achieve and exceed financial goals, including revenue, profit, and market share.
• Manage departmental budgets, control expenses, and ensure optimal resource allocation.
• Lead, motivate, and develop a high-performing team of hotel staff.
• Ensure consistent delivery of exceptional guest service and resolve guest complaints effectively.
• Maintain high standards of quality in all hotel areas, including F&B, housekeeping, and maintenance.
• Implement and enforce hotel policies, procedures, and brand standards.
• Foster positive relationships with guests, local businesses, and the community.
• Oversee property maintenance and ensure a safe and welcoming environment.
• Monitor industry trends and competitor activities to identify opportunities for improvement.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in hotel management, with at least 3 years in a General Manager role.
• Proven track record of successfully managing hotel operations and driving profitability.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations, including F&B, rooms division, sales, and marketing.
• Experience with budgeting, financial management, and P&L analysis.
• Excellent problem-solving and decision‑making abilities.
• Customer-focused with a passion for delivering outstanding service.
• Proficiency in hotel management software and systems.
• Ability to work flexible hours, including evenings and weekends, as required.

Benefits

• Competitive salary and performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• Accommodation allowance or subsidized staff housing.
• Generous paid time off and holiday leave.
• Opportunities for professional development and career advancement within a reputable hotel group.
• Employee discounts on hotel stays and services.
• Retirement savings plan.
• A dynamic and rewarding work environment in Kimberley.