Concierge Services Associate

Placements24; Kimberley; Hybrid; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary & benefits

Employee discounts on hotel services

Training & development programs

Historic Kimberley setting

Job summary

Placements24 is seeking a proactive Concierge Services Associate to join our hospitality team in Kimberley. You will assist guests with reservations, travel, and local recommendations to elevate their stay and create memorable experiences.

This role requires excellent communication, attention to detail, and a passion for delivering personalized service in a dynamic hotel environment.

Qualifications

• Previous experience in a concierge, guest relations, or front desk role.
• Excellent knowledge of Kimberley and surrounding attractions.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask and remain calm in a demanding environment.
• Familiarity with concierge software and reservation systems is a plus.

Responsibilities

• Assist guests with inquiries about hotel services, local attractions, and activities.
• Arrange transportation, make restaurant reservations, and book tours for guests.
• Maintain an up-to-date knowledge of events and attractions in the local area.
• Handle guest requests and special arrangements with efficiency and discretion.
• Build rapport with guests and provide a consistently high level of service.

Skills

Guest relations

Communication

Organization

Tools

Reservation systems

Job description

About the Role

Our client is looking for a proactive and knowledgeable Concierge Services Associate to join their esteemed hospitality team in Kimberley . You will be the go-to person for guests seeking assistance with reservations, travel arrangements, local recommendations, and any other needs to enhance their stay. This role demands excellent interpersonal skills, a keen eye for detail, and a passion for creating personalized and memorable experiences. You will act as an ambassador for the property and the city, ensuring guests have an unforgettable visit to Kimberley .

Key Responsibilities

• Assist guests with inquiries about hotel services, local attractions, and activities.
• Arrange transportation, make restaurant reservations, and book tours for guests.
• Maintain an up-to-date knowledge of events and attractions in the local area.
• Handle guest requests and special arrangements with efficiency and discretion.
• Build rapport with guests and provide a consistently high level of service.

Requirements

• Previous experience in a concierge, guest relations, or front desk role.
• Excellent knowledge of Kimberley and surrounding attractions.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask and remain calm in a demanding environment.
• Familiarity with concierge software and reservation systems is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities to interact with diverse clientele.
• Training and development programs to enhance hospitality skills.
• Employee discounts on hotel services.
• Be part of a professional team in a historic city like Kimberley .