Host(ess) - Terasse Perché

Gray Collection; Montreal (administrative region); On-site; CAD 26,000 - 36,000; Full time

Job summary

Gray Collection is seeking a Host(ess) to be the first point of contact for guests, providing a warm welcome and managing reservations in a Montreal dining setting.

You will greet guests, seat them per floor plan, assist the front-of-house team, and help maintain a high standard of service throughout the dining room.

Qualifications

• Minimum of one year of experience in a similar position.
• Strong customer service skills.
• Ability to work independently.
• Resourceful and proactive.
• Strong organizational skills.
• Excellent English and French communication, spoken and written.

Responsibilities

• Manage dining room reservations.
• Greet guests, assign tables, escort to seats, and adjust settings.
• Support dining room team during service.
• Thank guests and solicit feedback to encourage return visits.
• Maintain cleanliness of host stand, restrooms, and dining area.
• Answer calls according to procedures.
• Perform related duties to ensure smooth dining room operations.

Skills

Customer service

Independent work

Organization

Communication (EN/FR)

Proactive mindset

Multitasking

Job description

The Host(ess) is the first point of contact for guests, whether in person or over the phone. They provide a warm welcome, manage reservations, and support the front-of-house team to deliver an exceptional dining experience.

RESPONSIBILITIES

• Manage dining room reservations;
• Ensure menus are clean, organized, and in excellent condition;
• Greet guests upon arrival, assign tables according to the established floor plan, escort them to their tables, and adjust place settings as needed;
• Assist the dining room team whenever necessary during service;
• Thank guests upon departure, inquire about their satisfaction, and encourage them to return;
• Ensure the cleanliness of the host stand, restrooms, and dining room;
• Answer telephone calls according to established procedures;
• Perform any other related duties required to ensure the smooth operation of dining room service.

QUALIFICATIONS

• Minimum of one (1) year of experience in a similar position;
• Strong customer service skills;
• Ability to work independently;
• Resourceful and proactive;
• Strong organizational skills;
• Excellent communication skills in both English and French, spoken and written.