Host(ess) - Benjamin

Gray Collection; Montreal (administrative region); On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Group insurance

RRSP & DPSP

Employee discount at establishments

Partner discounts

Culture & growth

Recognition events

Career development opportunities

Job summary

Gray Collection is seeking a Host(ess) to warmly welcome guests, manage reservations, and support the front-of-house team across its family of restaurants and hotels in Montreal. The role emphasizes bilingual English-French communication and a proactive, guest-focused approach.

Responsibilities include greeting guests, handling seating, assisting during service, and maintaining a pristine host area. English proficiency is essential for interaction with international clientele and partners.

Qualifications

• Minimum 1 year in a similar role.
• Strong customer service and communication skills.
• Ability to work independently and stay organized.

Responsibilities

• Manage dining room reservations.
• Greet guests, assign tables, escort to tables.
• Support front-of-house during service.
• Answer telephone calls according to procedures.
• Ensure cleanliness of host stand and dining areas.
• Contribute to smooth dining room operations.

Skills

Customer service

Bilingual EN/FR

Communication skills

Independence

Organizational skills

Job description

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

The Host(ess) is the first point of contact for guests, whether in person or over the phone. They provide a warm welcome, manage reservations, and support the front-of-house team to deliver an exceptional dining experience.

RESPONSIBILITIES

• Manage dining room reservations;
• Ensure menus are clean, organized, and in excellent condition;
• Greet guests upon arrival, assign tables according to the established floor plan, escort them to their tables, and adjust place settings as needed;
• Assist the dining room team whenever necessary during service;
• Thank guests upon departure, inquire about their satisfaction, and encourage them to return;
• Ensure the cleanliness of the host stand, restrooms, and dining room;
• Answer telephone calls according to established procedures;
• Perform any other related duties required to ensure the smooth operation of dining room service.

QUALIFICATIONS

• Minimum of one (1) year of experience in a similar position;
• Strong customer service skills;
• Ability to work independently;
• Resourceful and proactive;
• Strong organizational skills;
• Excellent communication skills in both English and French, spoken and written.

BENEFITS

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.

Knowledge of English (spoken) is required for this position due to the frequent and necessary interactions with an English-speaking and international clientele in a tourism environment and in close collaboration with several partner hotels. The incumbent must independently welcome, inform, and assist guests. Communication in English is essential to the performance of the duties, the quality of service provided, and, where applicable, safety requirements, and cannot reasonably be delegated to another employee.