Hospitality Event AV Technician - On-Call Setup Pro

Encore; Ottawa; On-site; CAD 26,000 - 34,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting. You will work under the Operations team to ensure flawless events and satisfy clients.

The role requires on-site presence at hotels or venues, some lifting, and basic troubleshooting. Prior hospitality or AV experience is helpful; a valid driver’s license is preferred for vehicle tasks.

Qualifications

• High School Diploma or equivalent; associate degree preferred.
• 1 year customer service or hospitality experience preferred.
• 1 year audiovisual experience or equivalent in educational environment preferred.
• Valid driver’s license may be required for vehicle operation.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment for events.
• Exceed client expectations and maintain positive relationships on site.
• On-site testing, troubleshooting, and resolution of equipment issues promptly.
• Complete equipment sheets, navigate Navigator, and document entries accurately.
• Load/unload/store gear and coordinate with staff and vendors as needed.
• Assist with finalizing invoices and up-selling when appropriate.

Skills

Customer service

Hospitality

Technical troubleshooting

Communication

Teamwork

Education

High School Diploma

Associate degree preferred

Tools

Navigator system

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting. You will work under the Operations team to ensure flawless events and satisfy clients.

The role requires on-site presence at hotels or venues, some lifting, and basic troubleshooting. Prior hospitality or AV experience is helpful; a valid driver’s license is preferred for vehicle tasks.