Holiday Retail Customer Experience Specialist

LCBO (Liquor Control Board of Ontario); Ingersoll; On-site; CAD 25,000 - 33,000; Part time

Job summary

LCBO (Liquor Control Board of Ontario) is hiring Holiday Customer Service Representatives for Ontario stores from November 16 to December 31, 2026. Roles are on-site with training provided to handle wine, beer, cider, and spirits products.

Job includes supporting campaigns, stocking shelves, and delivering outstanding customer experiences during the holiday rush. Applicants must be 18+, legally eligible to work in Canada, and may be bilingual (English/French).

Qualifications

• Experience delivering friendly customer service in a retail environment.
• Ability to work with a POS/Cash system and handle transactions accurately.
• Willingness to support campaigns and promotions and assist with store tasks.

Responsibilities

• Serve customers using the POS/cash system to ensure a smooth checkout experience.
• Solicit donations as part of the Spirit of Sustainability campaign.
• Support Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish shelves, and maintain a clean, organized store area.
• Lift and move cases up to 40 lbs/18 kg, standing for long periods.

Skills

Customer service

Cash handling

Team collaboration

Tools

POS system

Job description

LCBO (Liquor Control Board of Ontario) is hiring Holiday Customer Service Representatives for Ontario stores from November 16 to December 31, 2026. Roles are on-site with training provided to handle wine, beer, cider, and spirits products.

Job includes supporting campaigns, stocking shelves, and delivering outstanding customer experiences during the holiday rush. Applicants must be 18+, legally eligible to work in Canada, and may be bilingual (English/French).