I.T. Administrator

IMP Solutions; Halifax; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP contribution matching

Professional development and training

Job summary

IMP Solutions, based in Halifax, is seeking a motivated Service Desk Associate to join our Managed Services team. You will serve as the front line of IT support, providing timely assistance to end users and ensuring high-quality service delivery.

You will troubleshoot hardware, software and network issues, document resolutions, and collaborate with Tier 2 support and vendors as needed. Our team values integrity and professional development while delivering customer-centered solutions.

Qualifications

• Post-secondary education in Computer Science or related field or equivalent experience.
• Minimum 1 year of Service Desk, Desktop Support, or Customer Service experience.
• Strong troubleshooting, communication, organization and customer service skills.

Responsibilities

• Serve as front-line technical support, responding to user inquiries and resolving basic computer issues.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Take ownership of end-user issues including ticket validation, scheduling, updates and documentation.
• Set up, configure, test and maintain PCs, monitors, docking stations, printers and multi-function devices.
• Provide IT support for Microsoft core business applications, operating systems and Office 365.
• Follow Service Desk procedures and escalate complex issues to Tier 2 support or vendors as required.

Skills

Troubleshooting

Communication

Organization

Customer Service

Education

Post-secondary education in Computer Science or related field

Tools

ConnectWise

Job description

A workplace that’s invested in your success. A team that truly values one another. A culture that is built upon integrity, passion and mutual respect. Are you ready to join a team of talented IT experts and take your career to new heights? If so, IMP Solutions is right for you.

The Opportunity

IMP Solutions, a division of IMP Group Limited, provides IT products and IT and business consulting services to clients across Canada. Headquartered in Halifax, Nova Scotia for over fifty years, IMP Group continues to stand for diversity and strength. IMP Group has gained a very strong reputation nationally, being named one of the 50 Best Managed Companies.

Our passion is working with organizations to provide innovative and cost-effective business solutions. Our consultants offer outstanding technical capabilities, solid business experience, and a commitment to customer-centered methodologies.

Position Overview

We are seeking a motivated and customer-focused Service Desk Associate to join our Managed Services team in Halifax, Nova Scotia. This role serves as the front line of technical support, providing timely and professional assistance to end users while ensuring a high standard of service delivery.

What You Will Do

• Serve as front-line technical support, responding to user inquiries and resolving basic computer issues in a timely manner.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Take ownership of end-user issues including ticket validation, scheduling, updates, and documentation.
• Set up, configure, test, and maintain PCs, monitors, docking stations, printers, and multi-function devices.
• Provide IT support for Microsoft core business applications, operating systems and Office 365
• Follow Service Desk procedures and elevate complex issues to Tier 2 support or vendors as required.

Additional Duties

• Maintain quality documentation for troubleshooting and resolution activities.
• Utilize ConnectWise ticketing and support tools effectively.
• Complete assigned ConnectWise University training materials and blueprints.
• Contribute positively to a collaborative and professional team environment.

What You Need To Succeed

• Education: Post-secondary education in Computer Science or related field, or equivalent experience.
• Experience: Minimum 1 year of Service Desk, Desktop Support, Customer Service experience.
• Skills: Strong troubleshooting, communication, organization, and customer service skills.

What We Offer You

• Comprehensive health and dental benefits.
• RRSP contribution matching.
• Professional development and training opportunities.

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

IMP Solutions is a division of IMP Group Limited.