IT Help Desk Analyst — 24/7 Frontline Support

Government of Prince Edward Island; Charlottetown; On-site; CAD 64,136 - 75,192; Full time

Benefits offered by this job

3 weeks paid vacation annually

Health and dental benefits after 6 months

Employee assistance program

Job summary

A governmental organization in Charlottetown is seeking an Associate Service Center Analyst to provide hardware and software support. Responsibilities include troubleshooting technology issues, assisting clients with IT queries, and maintaining Help Desk software. Ideal candidates should have a degree in Computer Technology and strong communication skills. The position offers a competitive salary and full-time employment with benefits such as vacation and health coverage.

Qualifications

• Must have a university degree or college diploma in Computer Technology.
• Knowledge of installation and configuration of standard software.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Provide hardware and software help desk support.
• Diagnose and resolve computer problems.
• Document problem details and solutions for tracking.

Skills

Problem-solving

Communication

Teamwork

Education

University degree or college diploma in Computer Technology or related field

Tools

Microsoft Office suite

Microsoft Office 365

Job description

A governmental organization in Charlottetown is seeking an Associate Service Center Analyst to provide hardware and software support. Responsibilities include troubleshooting technology issues, assisting clients with IT queries, and maintaining Help Desk software. Ideal candidates should have a degree in Computer Technology and strong communication skills. The position offers a competitive salary and full-time employment with benefits such as vacation and health coverage.