Technical Analyst

Insight Global; Halifax; On-site; CAD 45,000 - 60,000; Full time

Job summary

Insight Global is seeking a Deskside Support Technician to support a healthcare initiative in Nova Scotia. This role includes device imaging, software installation, and troubleshooting to enhance desktop support across healthcare facilities.

The technician will primarily support Halifax sites but may occasionally travel to nearby locations. Candidates should have an IT diploma and at least 2 years of relevant experience. Customer service skills and direct support experience with clients and devices are crucial for success.

Qualifications

• 2+ years of recent and relevant experience in IT support.
• Demonstrated experience in customer service.
• Must be able to travel to client sites.

Responsibilities

• Device imaging and deployment.
• Software installation and support.
• Troubleshooting and physical exchange of devices.

Skills

Customer service

Device imaging

Troubleshooting

Software installation

Education

IT diploma or equivalent

Job description

Insight Global is seeking multiple Deskside Support Technicians to support a high-priority healthcare initiative within a large client environment. These resources will play a key role in meeting increased demand for asset deployment and desktop support across healthcare facilities in the region. While the primary focus will be supporting sites in the Halifax area, there may be occasional travel to other nearby locations.

Key Responsibilities

• Device imaging and deployment
• Software installation and support
• Information gathering (with clients)
• Troubleshooting
• Physical exchange of devices located under and on client desks
• Tracking and reporting of daily work
• Workstation on wheels (WOW cart) assembly and other technology assembly
• Other duties within skillset as assigned by lead and/or manager

Required Skills and Experience

• IT diploma or equivalent (e.g., NSCC, Eastern College, University diploma)
• 2+ years of recent and relevant experience
• Demonstrated experience in customer service
• Demonstrated experience in onsite, direct support of clients, and devices
• Must be able to travel to client sites