Whistler Experience Guide Supervisor

Fairmont Hotels & Resorts; Whistler; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary staff meals

Employee travel program discounts

Golf/Ski passes

Job summary

Fairmont Chateau Whistler, nestled at the base of Blackcomb Mountain, offers mountain luxury and year-round outdoor adventures. The Whistler Experience program delivers curated guest activities with ski-in, ski-out access and a championship on-site golf course, supporting a premier resort experience for guests.

This full-time, permanent role focuses on coordinating activities, leading private experiences, and supervising the Whistler Experience Guides to maintain high safety and service

Responsibilities

• Coordinate and manage guest activities through digital booking platforms, including tour inventory, guide scheduling, guest communications, and activity reservations.
• Lead private guided experiences including hiking, biking, snowshoeing, skiing, and other resort activities while ensuring exceptional guest service and safety standards.
• Supervise, train and support Whistler Experience Guides, ensuring all required certifications, training records and safety protocols are maintained.
• Collaborate with the Health Club & Recreation leadership team to develop, coordinate and deliver resort programming, special events, and group activities.
• Maintain accurate inventory levels for activity equipment, retail products, and operational supplies.
• Promote and upsell private guided experiences while building strong relationships with local businesses and tourism partners.
• Assist with Health Club and Recreation operations as required to support the overall guest experience.

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Whistler Experience Guide Supervisor

Play a key role in delivering exceptional outdoor experiences and personalized guest adventures while supporting the daily operations of the Whistler Experience program.

This is a full-time, permanent position starting as soon as possible.

Starting Rate of Pay: $24.25 per hour

Job Duties Include:

• Coordinate and manage guest activities through digital booking platforms, including tour inventory, guide scheduling, guest communications, and activity reservations.
• Lead private guided experiences including hiking, biking, snowshoeing, skiing, and other resort activities while ensuring exceptional guest service and safety standards.
• Supervise, train and support Whistler Experience Guides, ensuring all required certifications, training records and safety protocols are maintained.
• Collaborate with the Health Club & Recreation leadership team to develop, coordinate and deliver resort programming, special events, and group activities.
• Maintain accurate inventory levels for activity equipment, retail products, and operational supplies.
• Promote and upsell private guided experiences while building strong relationships with local businesses and tourism partners.
• Assist with Health Club and Recreation operations as required to support the overall guest experience.

Qualifications

• Standard First Aid or Wilderness First Aid certification required.
• Valid Class 4 Driver's License required.
• Extensive knowledge of Whistler Blackcomb, local hiking trails and the Sea-to-Sky region.
• Experience leading outdoor recreation activities such as skiing, biking, hiking, or snowshoeing.
• Previous experience in guiding, concierge services, recreation programming, leadership, or outdoor instruction is an asset.

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements

To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.