Guest Services Captain: Lead Luxury Guest Experience

Accor; Whistler Village; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meals per shift

Employee Travel Program discounts

Job summary

Fairmont Chateau Whistler, nestled at the base of Blackcomb Mountain, two hours north of Vancouver, seeks a Guest Services Captain to lead our Guest Services team and elevate guest experiences. This permanent, full-time role starts December 2026 with an initial hourly rate of $20.95, rising over time with tenure.

Join a premier resort with skiing, golf, dining, and a renowned travel program. Responsibilities include supervising the team, addressing guest concerns, attending meetings, budgeting,

Qualifications

• Valid Class 5 BC Driver's License.
• Valid Class 4 BC Driver's License (preferred).
• Previous leadership experience in Guest Services.
• Previous Property Management System experience preferred.
• Proficient in MS Office.
• Subsidized staff accommodation provided.
• Complimentary meals in our staff cafeteria per shift.
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.

Responsibilities

• Lead and supervise the Guest Services team while ensuring all service standards are followed.
• Handle guest concerns and react quickly, logging and notifying proper departments.
• Attend regularly scheduled departmental meetings.
• Assist in managing the departmental budget and scheduling colleagues accordingly.
• Balance operational, administrative and colleague needs.
• Assist guests regarding hotel facilities in an informative and helpful way.

Skills

Leadership experience

Guest services knowledge

Tools

MS Office

Property Management System

Job description

Fairmont Chateau Whistler, nestled at the base of Blackcomb Mountain, two hours north of Vancouver, seeks a Guest Services Captain to lead our Guest Services team and elevate guest experiences. This permanent, full-time role starts December 2026 with an initial hourly rate of $20.95, rising over time with tenure.

Join a premier resort with skiing, golf, dining, and a renowned travel program. Responsibilities include supervising the team, addressing guest concerns, attending meetings, budgeting,