Guest Services Lead — Elevate Guest Experience

Travel + Leisure Co.; Whistler; On-site; CAD 34,000 - 49,000; Full time

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service shifts at our Whistler, BC property. You will plan front- and back-of-house operations, ensure smooth check-in/check-out, and analyze reports to guide team needs.

The role emphasizes proactive problem-solving and maintaining high guest satisfaction. You will train, coach, and mentor staff, manage schedules, and uphold service standards that exceed guest expectations.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Working knowledge of various computer software programs including property management systems.
• Excellent verbal and written communication and hospitality service skills.
• Ability to coach, mentor, and train staff.
• Valid driver's license.

Responsibilities

• Lead the daily operation of guest service shifts and plan daily front- and back-of-house guest service operations.
• Ensure proper guest check-in/check-out procedures and communicate needs with the team.
• Maintain daily checklists and follow-up on tasks and communications.
• Manage room inventory accurately and efficiently.
• Adjust schedules to meet guest, associate, and financial requirements.
• Foster positive relationships with guests, associates, and owners.
• Provide hands-on training, development, and coaching for customer service approaches.
• Support service standards that exceed guest expectations and communicate reservation flags.

Skills

Leadership

Coaching

Communication

Problem solving

Team scheduling

Customer service

Driver's license

Under pressure

Tools

Property Management

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service shifts at our Whistler, BC property. You will plan front- and back-of-house operations, ensure smooth check-in/check-out, and analyze reports to guide team needs.

The role emphasizes proactive problem-solving and maintaining high guest satisfaction. You will train, coach, and mentor staff, manage schedules, and uphold service standards that exceed guest expectations.