Luxury Front Office Leader: Guest Experience & Team Coach

Whistler Personnel Solutions Inc.; Whistler Village; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Extended health benefits

Wellness Program

Discounted food and other amenities

Professional development and career成长

Fun company events

Job summary

Whistler Personnel Solutions Inc. is seeking a Front Office Manager for a luxury hotel in Whistler, BC.

This hands-on leadership role oversees daily operations, delivers an exceptional guest experience from arrival to departure, and maintains elevated service standards. The ideal candidate has at least five years leading Front Office teams in luxury properties, with strong staff development, effective communication, and proficiency with PMS and MS Office.

Qualifications

• Minimum 5 years of progressive Front Office leadership in luxury hotel or resort.
• Experience leading Front Office operations and maintaining elevated luxury guest service standards.
• Strong knowledge of Whistler and Sea to Sky region.
• Experience coaching and developing teams; handling escalated guest concerns.
• Proficiency with hotel property management systems and MS Office.

Responsibilities

• Own and enhance Front Office guest journey from arrival through departure.
• Establish and uphold elevated service standards across Front Desk, Bell, Valet, Shuttle, and Night Audit.
• Lead scheduling, labour management, payroll, and operational planning.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor guest feedback and drive service improvements.

Skills

Front Office leadership

Luxury hotel ops

Staff development

Guest service

Communication skills

PMS systems

Microsoft Office

Problem solving

Education

Hospitality or Hotel Management education

Tools

PMS systems

Microsoft Office

Job description

Whistler Personnel Solutions Inc. is seeking a Front Office Manager for a luxury hotel in Whistler, BC.

This hands-on leadership role oversees daily operations, delivers an exceptional guest experience from arrival to departure, and maintains elevated service standards. The ideal candidate has at least five years leading Front Office teams in luxury properties, with strong staff development, effective communication, and proficiency with PMS and MS Office.