Guest Services Supervisor - WorldMark Whistler Sundance Resort

Wyndham; Whistler; On-site; CAD 34,000 - 49,000; Full time

Job summary

Travel + Leisure Co. in Whistler is seeking a Guest Services Supervisor to lead daily guest service operations and coach the front- and back-of-house teams. You will ensure efficient check-in/check-out, analyze reports, and maintain accurate room inventory, while driving service excellence.

The role emphasizes proactive leadership, problem-solving, and coaching to consistently exceed guest expectations in a dynamic hospitality setting.

Qualifications

• 1 year of supervisory or management level experience.
• Excellent verbal and written communication and hospitality service skills.
• Working knowledge of computer software including property management systems.

Responsibilities

• Lead daily operation of guest service shifts and plan front- and back-of-house tasks.
• Ensure proper guest check-in/check-out and analyze reports.
• Maintain room inventory and handle schedule adjustments.
• Provide hands-on training and develop staff in customer service approaches.
• Communicate reservation flag information and uphold service standards.

Skills

Leadership

Communication

Customer service

Problem solving

Tools

Property management systems

Job description

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

As a Guest Services Supervisor, you’ll set the bar of excellence for your team every day. Through positive leadership, you’ll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.

How You’ll Make an Impact:

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

What You’ll Bring:

• Valid driver’s license.
• Demonstrated ability to work under pressure.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Excellent verbal and written communication as well as excellent hospitality service skills.
• Working knowledge of various computer software programs including property management systems.
• Comprehension and literacy for analyzing reports.
• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.

Compensation

The hourly rate for this role is $30.00.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.