Interim Guest Experience Lead – Spa Operations

Sweeping Corporation of America; Whistler; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Thermal journey access

On-site cafe discounts

Friends and family discount vouchers

Job summary

Scandinave Spa Whistler is seeking an Interim Senior Guest Experience Supervisor to lead the front desk, bistro and reservations teams, ensuring a consistently exceptional guest journey. This full-time temporary role starts immediately and extends through February 2027.

You’ll oversee daily operations, support training, scheduling and budgeting, resolve guest concerns professionally, and monitor feedback to drive service improvements. Flexibility to work weekends and holidays is required.

Qualifications

• Previous supervisory experience.
• Strong communication and interpersonal skills.
• Ability to remain calm, adaptable, and solutions-focused in a fast-paced environment.
• Proficiency with MS Word, Excel, Outlook, and SharePoint.
• Flexible and available to work weekends and holidays.

Responsibilities

• Oversee daily operations of the front desk, bistro, and reservations departments.
• Support team training, communication, and accountability to ensure consistent standards.
• Provide administrative support, including staff scheduling, payroll, budgeting, reporting, and inventory management.
• Resolve escalated guest concerns professionally and effectively, turning challenging situations into positive guest experiences.
• Monitor guest feedback to identify service improvement opportunities and enhance overall guest satisfaction.

Skills

Strong communication

Interpersonal skills

Leadership / Supervisory experience

MS Word

Tools

Microsoft Excel

Microsoft Outlook

SharePoint

Job description

Scandinave Spa Whistler is seeking an Interim Senior Guest Experience Supervisor to lead the front desk, bistro and reservations teams, ensuring a consistently exceptional guest journey. This full-time temporary role starts immediately and extends through February 2027.

You’ll oversee daily operations, support training, scheduling and budgeting, resolve guest concerns professionally, and monitor feedback to drive service improvements. Flexibility to work weekends and holidays is required.