Guest Services Assistant Manager - SPA

Dakota Dunes Resort; Saskatoon; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Professional development

Advancement opportunities

Job summary

Dakota Dunes Thermal Spa in Saskatoon invites applications for a Guest Services Assistant Manager to oversee daily operations and ensure an outstanding guest experience from arrival to departure.

This leadership role focuses on coaching a confident front desk team, maintaining service standards, and coordinating with departments to meet guest needs at Dakota Dunes Thermal Spa, a premier spa destination opening December 2026.

Qualifications

• Certificate in Hospitality Management, Tourism, Administration, or related field.
• Minimum 5 years of leadership experience in a spa, resort, or hospitality.
• Experience with hotel PMS or reservation systems, and Microsoft Office software.
• Proven ability to provide exceptional guest services.
• Strong attention to detail, organizational, and time management skills.

Responsibilities

• Oversee daily front desk flow, reservations, and guest accounts.
• Coach and develop the Guest Services team for consistent service.
• Ensure adherence to policies, compliance, and safety standards.
• Coordinate with other departments to resolve guest needs.

Skills

Leadership

Guest service

Communication

Organizational skills

Staff training

Education

Certificate in Hospitality Management

Tools

PMS

Reservation systems

Microsoft Office

Job description

NEW: Opening December 2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-classdestination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERSSPA that features expansive thermal waters, spa rituals, day spa services, andinspired food & beverage offerings. Our mission is to create anunforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Guest Services Assistant Managerwill be responsible for overseeing the daily operation of the Guest Servicesdepartment and ensuring an exceptional guest experience from arrival throughdeparture at the Dakota Dunes Thermal Spa.

This position provides hands‑on leadership,coaching, and operational support, while developing a confident andknowledgeable Guest Services team that will strive to maintain high standardsof service, professionalism, cleanliness, communication, and guestsatisfaction.

Key Responsibilities

Leadership & Team Management

• Support recruitment, onboarding, training,scheduling, and performance management of Guest Service employees.
• Conduct pre-shift briefings and maintain clearcommunication to occupancy, groups, VIPs, closures, treatment availability, andoperational changes.
• Provide coaching and constructive feedback toemployees.
• Monitor employee attendance, punctuality,uniform standards, grooming, and adherence to workplace policies.
• Assist with development and integration offront desk SOPs, reservation procedures, scripts, checklists, retail controls,guest communication, and emergency protocols.
• Support configuration and testing ofreservation, POS, payment, RFID/wristband, locker, gift card, telephone, andrelated systems.

Guest ServicesOperations

• Oversee daily front desk flow, reservationaccuracy, arrivals, departures, payments, retail, guest accounts, and queuemanagement.
• Resolve guest concerns promptly and professionallyand authorize service recovery within delegated limits.
• Coordinate with all other departments to solveguest needs.
• Monitor capacity, treatment availability,no-shows, late arrivals, cancellations, waitlists, and guest movement.
• Ensure accurate handling of waivers, guestprofiles, notes, payment information, wristbands/RFID credentials, lockers, andretail transactions.
• Support opening/closing, cash reconciliation,safe access, and shift handovers.
• Well versed in all thermal experiences,treatments, dining, retail, memberships/packages, policies, accessibilityinformation, and resort offerings to promote services and make recommendations.

Administration& Financial Management

• Monitor labour deployment, retail inventory,cash controls, discounts, refunds, gift cards, and transaction accuracy.
• Review daily reports, guest feedback, servicerecovery, reservation errors, and front-desk KPIs.
• Assist with maintaining accurate records, logs,reports, and other required documentation.
• Review and verify guest accounts and assistwith resolving billing discrepancies.
• Maintain accurate records relating to guestrequests, complaints, incidents, and service recovery.

Guest Experience& Innovation

• Observe the entire arrival and departurejourney, and identify friction points before they affect guest satisfaction.
• Follow up on guest concerns to ensureappropriate resolution.
• Maintain a visible and approachable presence withinGuest Services.
• Support accessibility, inclusion, culturalrespect, and consistent communication across the guest journey.

Qualifications

• Certificatein Hospitality Management, Tourism, Administration, or a related field.
• Minimum 5years of leadership experience in a spa, resort, or hospitality environment.
• Experiencewith hotel property management or reservation systems, and Microsoft Officesoftware.
• Proven abilityto provide exceptional guest services.
• Strong attentionto detail, organizational, and time management skills.
• Passionfor wellness, guest experience, and creating memorable environments.
• Excellentcommunication, organizational, and leadership skills.
• Knowledgeof Saskatchewan tourism and local attractions is considered an asset.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in theSaskatoon area; relocation may be considered from within Canada. If you are aninspiring leader ready to open and lead a premier destination spa experience,we invite you to apply online today.