Thermal Spa Attendant - SPA

Dakota Dunes Resort; Saskatoon; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentive program

Shuttle service from Saskatoon

Health benefits

Employee discounts

Professional development opportunities

Job summary

Dakota Dunes Thermal Spa is seeking a Thermal Spa Attendant in Saskatoon. You will be a visible wellness host in pools, saunas, steam rooms, and relaxation areas, ensuring safety, cleanliness, and an inviting guest atmosphere.

You will monitor zones, assist guests with the hot-cold-rest experience, and coordinate maintenance, while upholding policies and providing warm, unobtrusive hospitality. Flexibility for evenings and weekends is required.

Qualifications

• Previous guest services or hospitality experience is considered an asset.
• Experience in a spa, hotel or wellness facility is preferred.
• Familiarity with reservation and payment processing systems is an asset.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a busy guest-facing environment.
• Excellent verbal and written communication skills.
• Willingness to work evenings, weekends, holidays and peak periods.

Responsibilities

• Welcome and orient guests within thermal areas and explain the hot-cold-rest experience.
• Monitor guest behaviour, occupancy, cleanliness, and overall conditions in zones.
• Conduct inspections of pools, saunas, steam rooms, and relaxation spaces.
• Replenish towels, water, and amenities; remove used items promptly.
• Maintain order and presentation in relaxation areas and guest spaces.
• Communicate safety or maintenance concerns to the appropriate department.
• Support closures, guest redirection, capacity controls, and reopening procedures.
• Observe guests for signs of distress and respond according to training.
• Enforce policies on safety, conduct, footwear, and photography.
• Initiate emergency procedures and document incidents as required.

Skills

Guest services experience

Hospitality

Spa environment experience

Reservation systems

POS systems

Organizational skills

Communication skills

Flexible hours

Job description

NEW: Opening December2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-classdestination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERSSPA that features expansive thermal waters, spa rituals, day spa services, andinspired food & beverage offerings. Our mission is to create anunforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Thermal Spa Attendant supports guests throughoutthermal areas while maintaining safety, cleanliness, amenities, guest flow, andthe intended atmosphere of Dakota Dunes Thermal Spa. This role acts as avisible wellness host in pools, saunas, steam rooms, relaxation areas, outdoorspaces, and other thermal zones while monitoring conditions and responding toguest needs.

Key Responsibilities

• Welcome and orient guestswithin thermal areas and explain the recommended hot-cold-rest experience inclear, non-medical language.
• Monitor guest behaviour,occupancy, noise levels, cleanliness, amenities, and general conditionsthroughout assigned zones.
• Conduct and document scheduledinspections of pools, saunas, steam rooms, relaxation spaces, pathways,showers, hydration points, and other assigned areas.
• Replenish towels, cups, water,and approved amenities and remove used items promptly.
• Maintain order and presentationin relaxation areas, furniture zones, and guest-use spaces.
• Communicate temperature,equipment, water quality, maintenance, or facility concerns immediately to theappropriate department.
• Support temporary closures,guest redirection, capacity controls, and reopening procedures when directed.
• Observe guests for signs ofdistress, unsafe behaviour, intoxication, slips, overheating, or other concernsand respond according to training.
• Enforce safety, occupancy,footwear, glass, food/beverage, photography, and conduct policies respectfullyand consistently.
• Initiate emergency responseprocedures, call for qualified assistance, and document incidents as required.
• Maintain clear pathways andpromptly address wet floors, ice, debris, damaged furniture, or other hazards.
• Never provide medicaladvice; direct health-related questions to appropriate professionals orestablished guidance.
• Protect the balance between quiet restorative spaces anddesignated social areas.
• Answer questions about experiences, rituals, amenities,dining, treatments, and wayfinding.
• Use warm, unobtrusive hospitality and recognize when guestswant assistance versus privacy.
• Support special thermal programming and rituals as trainedand assigned.
• Participate in training such as mock guest days, safetydrills, and rehearsals.
• Assist with setup and maintaining signage, amenities, relaxationspaces, and thermal operating supplies.
• Monitor operating temperatures, occupancy limits, inspectionroutines, amenity standards, towel/robe flows, hydration points, and escalationprotocols.

Qualifications

• Previousexperience in guest services, hospitality, front desk operations, retail, orcustomer service is considered an asset.
• Experiencein a spa, hotel, resort, wellness facility, or luxury service environment ispreferred.
• Familiaritywith reservation systems, point-of-sale systems, and payment processing is anasset.
• Strongorganizational skills and attention to detail.
• Ability tohandle guest concerns professionally and exercise sound judgement.
• Ability to manage multiple tasks in a busy guest-facing environment.
• Strongverbal and written communication skills.
• Ability towork flexible hours, including evenings, weekends, holidays, and peak operatingperiods as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Shuttle service is available from Saskatoon.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in theSaskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience,we invite you to.