Guest Services Assistant Manager - SPA Saskatoon, SK

Kaizen Lab Inc.; Saskatoon; Vor Ort; CAD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health benefits

Employee discounts

Professional development and growth

Zusammenfassung

Dakota Dunes Thermal Spa is opening December 2026 as a premier Indigenous-themed thermal waters spa featuring rituals, dining, and retail. The Guest Services Assistant Manager will lead the daily operation of Guest Services, ensuring an exceptional guest journey from arrival to departure.

The role provides hands-on leadership, coaching, and operational support to build a knowledgeable team focused on high standards of service, professionalism, cleanliness, and guest satisfaction across billing,

Qualifikationen

• Certificate in Hospitality Management, Tourism, Administration, or a related field.

Aufgaben

• Oversee daily front desk flow, reservations, arrivals and departures.
• Coach and develop Guest Services team; manage onboarding and scheduling.
• Coordinate with departments to resolve guest needs and improve experiences.
• Monitor policies, billing, and service recovery within delegated limits.
• Promote services and resort offerings to guests and guests' journey.

Kenntnisse

Leadership

Guest services

Recruitment & onboarding

Coaching & performance

Operations management

Communication

Team development

Ausbildung

Certificate in Hospitality Management or related field

Tools

Hotel PMS

Reservation systems

Microsoft Office

Jobbeschreibung

NEW: Opening December 2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-classdestination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERSSPA that features expansive thermal waters, spa rituals, day spa services, andinspired food & beverage offerings. Our mission is to create anunforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Guest Services Assistant Managerwill be responsible for overseeing the daily operation of the Guest Servicesdepartment and ensuring an exceptional guest experience from arrival throughdeparture at the Dakota Dunes Thermal Spa.

This position provides hands-on leadership,coaching, and operational support, while developing a confident andknowledgeable Guest Services team that will strive to maintain high standardsof service, professionalism, cleanliness, communication, and guestsatisfaction.

Key Responsibilities

Leadership & Team Management

• Support recruitment, onboarding, training,scheduling, and performance management of Guest Service employees.
• Conduct pre-shift briefings and maintain clearcommunication to occupancy, groups, VIPs, closures, treatment availability, andoperational changes.
• Provide coaching and constructive feedback toemployees.
• Monitor employee attendance, punctuality,uniform standards, grooming, and adherence to workplace policies.
• Assist with development and integration offront desk SOPs, reservation procedures, scripts, checklists, retail controls,guest communication, and emergency protocols.
• Support configuration and testing ofreservation, POS, payment, RFID/wristband, locker, gift card, telephone, andrelated systems.

Guest ServicesOperations

• Oversee daily front desk flow, reservationaccuracy, arrivals, departures, payments, retail, guest accounts, and queuemanagement.
• Resolve guest concerns promptly and professionallyand authorize service recovery within delegated limits.
• Coordinate with all other departments to solveguest needs.
• Monitor capacity, treatment availability,no-shows, late arrivals, cancellations, waitlists, and guest movement.
• Ensure accurate handling of waivers, guestprofiles, notes, payment information, wristbands/RFID credentials, lockers, andretail transactions.
• Support opening/closing, cash reconciliation,safe access, and shift handovers.
• Well versed in all thermal experiences,treatments, dining, retail, memberships/packages, policies, accessibilityinformation, and resort offerings to promote services and make recommendations.

Administration& Financial Management

• Monitor labour deployment, retail inventory,cash controls, discounts, refunds, gift cards, and transaction accuracy.
• Review daily reports, guest feedback, servicerecovery, reservation errors, and front-desk KPIs.
• Assist with maintaining accurate records, logs,reports, and other required documentation.
• Review and verify guest accounts and assistwith resolving billing discrepancies.
• Maintain accurate records relating to guestrequests, complaints, incidents, and service recovery.

Guest Experience& Innovation

• Observe the entire arrival and departurejourney, and identify friction points before they affect guest satisfaction.
• Follow up on guest concerns to ensureappropriate resolution.
• Maintain a visible and approachable presence withinGuest Services.
• Support accessibility, inclusion, culturalrespect, and consistent communication across the guest journey.

Qualifications

• Certificatein Hospitality Management, Tourism, Administration, or a related field.
• Minimum 5years of leadership experience in a spa, resort, or hospitality environment.
• Experiencewith hotel property management or reservation systems, and Microsoft Officesoftware.
• Proven abilityto provide exceptional guest services.
• Strong attentionto detail, organizational, and time management skills.
• Passionfor wellness, guest experience, and creating memorable environments.
• Excellentcommunication, organizational, and leadership skills.
• Knowledgeof Saskatchewan tourism and local attractions is considered an asset.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience.