Assistant General Manager - SPA

GetHired, Inc.; Saskatoon; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Professional development

Job summary

Dakota Dunes Thermal Spa seeks an experienced Assistant General Manager (AGM) to join our leadership team and support opening and ongoing operations of a new wellness destination.

The AGM will oversee Guest Services, including Reception, Concierge, and Treatment Providers, acting as Manager on Duty when needed and guiding a hands-on, service-driven operation.

Qualifications

• Proven management experience in spa, wellness, hospitality, or similar guest-focused setting.
• Ability to lead multidisciplinary guest-facing teams with strong communication skills.
• Strong understanding of spa operations, treatments, and guest service standards.
• Experience with scheduling and labour management in a fast-paced environment.
• Pre-opening or launch experience is a strong asset.

Responsibilities

• Provide leadership and oversight of Reception, Concierge, and Treatment Providers.
• Coach and develop teams and promote a positive workplace culture.
• Oversee scheduling, staffing, and daily deployment within departments.
• Ensure seamless guest journeys from arrival to departure across spa services.
• Maintain service and treatment standards and address guest concerns.
• Support recruitment, onboarding, training, and performance management.
• Ensure health and safety policies and SOPs are followed.
• Act as Manager on Duty in the absence of the General Manager.
• Collaborate with department leaders to ensure smooth operations.

Skills

Spa management

Leadership

Guest service

Labour management

Job description

NEW: Opening December2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-classdestination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERSSPA that features expansive thermal waters, spa rituals, day spa services, andinspired food & beverage offerings. Our mission is to create anunforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

Dakota Dunes Thermal Spa is seeking anexperienced Assistant General Manager (AGM) to join our leadershipteam and support the opening and ongoing operation of this new wellnessdestination.

Reporting to the General Manager, the AGM willsupport day-to-day spa operations and have direct oversight of Guest Services,including Reception, Concierge, and Treatment Providers. This is a visible,hands-on leadership role focused on team development, operational excellence,service standards, and delivering an exceptional guest experience. The AGM willalso act as Manager on Duty and assume overall operational leadership inthe absence of the General Manager.

Key Responsibilities

• Provide leadership and oversight of Reception/Guest Services,Concierge, and Treatment Providers.
• Lead, coach, develop, and support teams while promoting a positiveand accountable workplace culture.
• Oversee scheduling, staffing, and daily deployment within assigneddepartments.
• Ensure a seamless guest journey from arrival and check-in throughthermal and treatment experiences to departure.
• Maintain exceptional guest service and treatment standards andaddress escalated guest concerns when required.
• Support recruitment, onboarding, training, and performancemanagement.
• Ensure policies, procedures, SOPs, professional standards, andhealth and safety requirements are consistently followed.
• Support the General Manager with daily spa operations andoperational priorities.
• Act as Manager on Duty, providing facility-wide leadership asrequired.
• Collaborate with other department leaders to support smoothoperations across the spa.
• Monitor guest experience, facility presentation, safety, andoperational standards.
• Support labour management, operational planning, and continuousimprovement.
• Assume overall operational leadership in the absence of the GeneralManager.

Qualifications

• Previous management experience in spa, wellness, hospitality,hotel, resort, or a comparable guest-focused environment.
• Proven experience leading and developing multidisciplinaryguest-facing teams.
• Strong understanding of spa operations, treatments, andexceptionalguest service is preferred.
• Strong leadership, communication, organizational, andproblem-solving skills.
• Experience with scheduling, labour management, anddailyoperations.
• Ability to make sound decisions in a fast-paced environment.
• Pre-opening experience is a strong asset.
• Thermal spa, Nordic spa, destination spa, or wellness experience isan asset.
• Flexible availability, including evenings, weekends, and holidays.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Shuttle service from Saskatoon.
• Professional development and advancement opportunities.

Who We’re LookingFor

We are looking for a confident,collaborative, and hands-on leader who can oversee the guestexperience across Reception, Concierge, and Treatment Services while supportingthe broader operation of the spa.

The successful candidate will be comfortableleading diverse teams, maintaining high service and professional standards,resolving operational challenges, and stepping into overall spa leadership whenrequired.

Join Dakota Dunes Thermal Spa and help shapethe guest experience, service culture, and operational standards of an excitingnew wellness destination.