Head Server / Shift Lead - SPA

Dakota Dunes Resort; Saskatoon; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Incentive program

Health benefits

Employee discounts

Development opportunities

Job summary

K Dakota Dunes Resort in Saskatoon region seeks a Head Server/Shift Lead to support daily operations at Prairie Rose Kitchen and Red Willow Café. You will lead front-of-house teams, ensure service excellence, and uphold food and beverage standards in a spa resort setting.

Ideal candidates bring at least 3 years in hospitality, strong leadership, and a customer-focused mindset. Flexible hours including evenings, weekends, and holidays are required, with opportunities for professional development.

Qualifications

• Minimum 3 years’ experience in food and beverage restaurant, café, or hospitality operations.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem solving and teamwork skills.

Responsibilities

• Lead pre-shift briefings and communications for reservations, groups, menu changes, allergies, VIPs, and spa considerations.
• Assign sections and side work and coordinate breaks to maintain service coverage.
• Monitor service pace, table status, guest satisfaction, and team performance during shifts.
• Ensure food safety and sanitation standards are followed.
• Coordinate with kitchen and bar leadership on timing, quality, shortages, and service recovery.
• Coach employees in real time and provide practical support during peak periods.
• Handle guest concerns within authority and escalate significant matters as needed.
• Complete shift handovers, closing checks, cash/POS requirements, and incident documentation.

Skills

Leadership

Customer service

Communication

Team coordination

Problem solving

Job description

NEW: Opening December2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-classdestination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERSSPA that features expansive thermal waters, spa rituals, day spa services, andinspired food & beverage offerings. Our mission is to create anunforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Head Server or Shift Lead isresponsible for supporting the daily operations of the PrairieRose Kitchen restaurant and Red Willow Café grab 'n' go while providing leadership and direction to front-of-house team members during assigned shifts.This position ensures guests receive friendly, efficient, and high-quality service while maintaining food and beverage service standards, cleanliness, and operational procedures.

The Head Server / Shift Lead acts as a key point of contact for employees and guests during their shift and supports the Food and Beverage Manager with daily operations; working closely with culinary, bar, guest services, and spa operations.

Key Responsibilities

• Lead pre-shift briefings and communicatoreservations, groups, menu changes, allergies, VIPs, spa considerations, andoperational priorities.


• Assign sections and side work and coordinatebreaks to maintain service coverage.


• Monitor service pace, table status, guestsatisfaction, and team performance throughout the shift.


• Ensure food safety, sanitation cleanlinessstandards are followed.


• Report accidents, hazards, equipment concerns,and other safety issues promptly.


• Follow and reinforce all company health andsafety policies.


• Coach employees in real time and providepractical support during peak periods.


• Coordinate with kitchen and bar leadership ontiming, quality, shortages, and service recovery.


• Handle guest concerns within authority andescalate significant matters appropriately.


• Complete shift handovers, closing checks, cash/POSrequirements, and incident documentation as assigned.


• Ensure service feels attentive and polishedwhile respecting the relaxed pace and atmosphere of a thermal spa.


• Guide guests through menus and confidentlyexplain ingredients, dietary options, beverages, and spa appropriaterecommendations.


• Encourage thoughtful upgrades and additionalpurchases without creating pressured sales experience.


• Recognize guest cues and adapt service style toindividual needs.


• Support accurate POS use, discounts, voids,complimentary items, cash handling, tip procedures, and end-of-shift reporting.


• Monitor service supplies and communicateinventory needs.


• Support training documentation, performancefeedback, and operational improvement.


• Assist with server, host, busser, andfood-runner training and mock services.


• Participate in menu tastings and productknowledge training.

Qualifications

• Minimum 3years’ experience in food and beverage restaurant, café, or hospitality operations.


• Previousleadership or supervisory experience is preferred.


• Ability towork in a fast-paced environment and manage multiple priorities.


• Strongproblem solving and teamwork skills.


• Serve ItRight Saskatchewan (SIRS) certification.


• Safe FoodHandling Certification is an asset.


• WHMIScertification is preferred.


• First Aideand CPR certification is an asset.


• Minimum 19years of age.


• Ability towork flexible hours, including evenings, weekends, holidays, and on-call shiftsas required.

Compensation & Benefits

• Competitive salary commensurate with experience.


• Performance-based incentive program.


• Comprehensive health benefits and employee discounts.


• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in theSaskatoon area; relocation may be considered from within Canada. If you are aninspiring leader ready to open and lead a premier destination spa experience,we invite you to apply online today.