Guest Services Supervisor - SPA

Dakota Dunes Resort; Saskatoon; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Employee discounts

Professional development opportunities

Job summary

Dakota Dunes Resort in Saskatoon, Saskatchewan, is seeking a Guest Services Supervisor to lead the front desk team and ensure guests receive professional, welcoming service.

You will supervise staff, handle reservations, coach colleagues, and collaborate with other departments to create a seamless guest journey. This role emphasizes hospitality, efficiency, and a proactive approach to resolving issues while maintaining high standards.

Qualifications

• Certificate in Hospitality Management or related field.
• Minimum 2 years of leadership experience in spa, resort or hospitality.
• Experience with a reservation system.
• Proven ability to deliver exceptional guest services.
• Strong attention to detail and time management.

Responsibilities

• Lead pre-shift briefings and allocate front-desk duties.
• Monitor arrivals, departures, queues, inquiries, and reservations.
• Assist with complex bookings, payments, and policy questions.
• Ensure accurate guest profiles, waivers, and notes.
• Coach staff on hospitality, product knowledge, and presentation.
• Support events, VIP arrivals, and resort activities.

Skills

Leadership experience

Guest services

Communication

Attention to detail

Time management

Education

Certificate in Hospitality Management

Tools

Reservation system

Microsoft Office

Job description

NEW: Opening December2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-classdestination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERSSPA that features expansive thermal waters, spa rituals, day spa services, andinspired food & beverage offerings. Our mission is to create anunforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Guest Services Supervisor providesdaily leadership and support to the Guest Services team while ensuring guestsreceive professional, welcoming, and exceptional service. This position supervisesemployees, assists with daily operations, timely resolution of guest concerns,and ensuring accurate reservations, smooth arrivals and departures, and retailexecution.

This position provides hands-on shift leadership,coaching, and operational support, while developing a confident andknowledgeable Guest Services team while serving as the first escalation pointfor front-line Guest Services employees.

Key Responsibilities

• Lead pre-shift briefings and assign front-deskresponsibilities according to forecast demand.
• Monitor arrivals, departures, queues,phone/email inquiries, reservations, retail activity, and guest flow throughoutthe shift.
• Support employees with complex bookings, guestaccounts, payment issues, locker/RFID concerns, and policy questions.
• Ensure accurate guest profiles, waivers,reservation notes, payments, refunds, discounts, and retail transactions.
• Coach Guest Services employees on hospitality,product knowledge, communication, sales, accuracy, and professionalpresentation; identifying further training needs.
• Monitor adherence to scripts, servicestandards, privacy requirements, and operating procedures.
• Assist with training and onboarding new GuestServices employees.
• Support retail, treatment, dining, andexperience recommendations based on guest needs.
• Observe recurring guest questions or frictionpoints and recommend improvements.
• Assist with special events, VIP arrivals,groups, and other resort activities.
• Communicate important guest and operationalinformation to management and other departments.
• Assist in organizing front-desk supplies,retail displays, guest materials, keys/credentials, and shift documentation.

Qualifications

• Certificatein Hospitality Management, Tourism, Administration, or a related field ispreferred.
• Minimum 2years of leadership experience in a spa, resort, or hospitality environment.
• Experiencewith a reservation system and Microsoft Office software.
• Proven abilityto provide exceptional guest services.
• Attentionto detail, organizational, and time management skills.
• Passionfor wellness, guest experience, and creating memorable environments.
• Excellentcommunication, organizational, and leadership skills.
• Knowledgeof Saskatchewan tourism and local attractions is considered an asset.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.