Guest Experience Team Lead Jasper Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Jasper is seeking a Guest Experience Team Lead for the Spring/Summer 2026 season. This full-time role requires strong organizational skills, the ability to thrive in high-pressure environments, and a passion for guest service. Responsibilities include training staff, ensuring operational excellence, and overseeing daily operations. Previous cash handling experience is a plus. Candidates should be energetic, dependable, and prepared to work in remote outdoor settings. Join a dynamic team dedicated to making every guest's visit unforgettable.

Qualifications

• Passion for making a difference for guests and employees.
• Energetic, dependable, self-driven, and mature.
• Prepared for remote outdoor work in varied weather conditions.

Responsibilities

• Support and train the Guest Experience Team.
• Ensure a memorable experience for guests and staff.
• Assist in daily operations, training, scheduling, and recognition.

Skills

Strong organization and time-management skills

Ability to thrive in a fast-paced environment

Guest-service oriented mindset

Problem-solving skills

Coaching and developing staff

Tools

RTP POS system

Job description

Guest Experience Team Lead Jasper Columbia Icefield

Full-time, seasonally based (Spring/Summer 2026). Location: Jasper, AB.

At Pursuit, we create opportunities for guests to truly connect with iconic destinations. Our experiences include world‑class attractions, distinctive lodges, restaurants, retail, and transportation services that immerse guests fully in the site. Friendly staff, thoughtful amenities, and delightful details make every visit personal and unforgettable.

Responsibilities

• Support, train, coach, and encourage each member of the Guest Experience Team to provide an interactive and professional guest experience, exceeding expectations.
• Focus on operational excellence, employee training and development, service standards, and consistency.
• Act as a role model to all agents and, when required, cover frontline service.
• Ensure a memorable and positive experience for guests and staff by implementing standard operating procedures related to service, operational, safety, and employee engagement.
• Deliver on key performance areas, relay feedback and solutions to the Leadership team.
• Coordinate and participate in daily operation, training, scheduling, recognition, and performance management duties.
• Assist the Guest Experience Manager and Supervisors with tasks, including front‑line support and administrative duties.
• Uphold environmental stewardship standards expected for all employees.
• Perform other assigned duties as needed.

Qualifications

• Strong organization and time‑management skills; passion for making a difference for guests and employees.
• Ability to thrive and lead independently in a fast‑paced, chaotic, high‑pressure environment.
• Energetic, dependable, self‑driven, and mature.
• Prepared for remote, outdoor work and varied weather conditions (snow, rain, wind, hail).
• Guest‑service oriented mindset and passion for coaching and developing staff.
• Ability to think on the fly and solve problems creatively with a positive attitude.
• Previous cash reconciliation and cash handling experience.
• Experience with RTP POS system (asset). Second language (asset). Standard First‑Aid or higher (asset).
• Conformity to grooming and appearance standards.
• Consent to criminal record check in line with “Always Honest” policy.

Equal Employment Opportunity

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Programs and accommodations are available for qualified applicants.