Guest Experience Supervisor - Front Desk

Pursuit Collection; Banff; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Free attractions

Friends 50% off

Hotel discounts

Dining discounts

Mental health resources

Job summary

Pursuit Collection is seeking a Front Office role in a dynamic hospitality environment in Canada. The position focuses on welcoming guests, managing check-ins and group bookings, and maintaining accurate front desk operations while coordinating with Housekeeping, Maintenance and F&B teams to ensure seamless guest experiences.

The role requires supervisory experience, strong communication, and basic computer skills, including familiarity with hotel accounting software.

Qualifications

• 2–5 years experience in a major hotel.
• One year experience in a supervisory role.
• Good communication skills in the workplace.

Responsibilities

• A smooth and correct administrative operation.
• Welcomes guests and monitors check-ins and groups.
• Co-ordinates actions with other departments and informs FO Manager.
• Coordinates with Housekeeping, Maintenance and F&B.
• Ensures staff are familiar with emergency procedures.
• Executes regular training and maintains Front Office standards.

Skills

Guest service

Supervisory experience

Communication skills

Team leadership

Basic computer skills

Room Master knowledge

Tools

Room Master

Job description

Pursuit Collection is seeking a Front Office role in a dynamic hospitality environment in Canada. The position focuses on welcoming guests, managing check-ins and group bookings, and maintaining accurate front desk operations while coordinating with Housekeeping, Maintenance and F&B teams to ensure seamless guest experiences.

The role requires supervisory experience, strong communication, and basic computer skills, including familiarity with hotel accounting software.