Guest Experience Supervisor – Front Desk

Revery-Toronto-Downtown,-Curio-Collection-By-Hilton; Toronto; On-site; CAD 52,000 - 55,000; Full time

Benefits offered by this job

Employee Social Events

Discounted Staff Meals

Hotel Discounts at Hilton

Health, Vision, and Dental Coverage

Job summary

Revery Curio Collection by Hilton Toronto is seeking a Front Office Supervisor to oversee front desk operations, welcome guests, handle reservations, and support the Front Office Manager in delivering exceptional service in a busy downtown hotel. Responsibilities include training staff, upselling rooms, processing transactions, and coordinating with departments to boost guest satisfaction.

The role requires a high school diploma, one year in front office, and fluent English; nights, weekends,

Qualifications

• High School diploma or equivalent, plus one year of front office/guest relations experience including some supervisory training/experience.
• Must speak fluent English. Other languages preferred.
• This job requires the ability to perform the following: frequent standing, lifting up to 50 pounds, handling objects and computer equipment, using a keyboard for systems, etc.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Assist in supervising the front desk function; ensure staff are properly trained, including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including posting charges, deposits, and securing bank.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures.
• Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions; may issue safe deposits and keys.
• Promote hotel services, facilities, and outlets; provide guests with local attractions and directions.
• Complete opening and closing shift duties and communicate outstanding guest requests to management.
• Respond to guest complaints/requests with service recovery per guidelines.
• Promote teamwork and quality service through daily communication with other departments.
• Perform other duties as assigned by your manager.

Skills

Fluent English

Supervisory training

Guest relations

Front desk operations

Education

High School diploma

Some college

Job description

Revery Curio Collection by Hilton Toronto is seeking a Front Office Supervisor to oversee front desk operations, welcome guests, handle reservations, and support the Front Office Manager in delivering exceptional service in a busy downtown hotel. Responsibilities include training staff, upselling rooms, processing transactions, and coordinating with departments to boost guest satisfaction.

The role requires a high school diploma, one year in front office, and fluent English; nights, weekends,