Guest Experience Supervisor

Pursuit; Calgary; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Inclusive, global team

Free access to Pursuit attractions

Discounts on hotel stays, dining, and

Mental health and wellness resources

Job summary

Pursuit in Calgary, Canada, is seeking a Front Office Supervisor to manage guest services, check-ins, and concierge operations in a fast-paced hospitality environment.

You will lead a team, maintain up-to-date guest data in the system, and ensure seamless coordination with housekeeping, maintenance, and F&B to deliver exceptional experiences. Strong communication and supervisory skills are essential.

Qualifications

• 2–5 years experience in a major hotel, and one year experience in a supervisory role.
• Able to speak, read, write and understand the primary language(s) used in the workplace.
• Good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Able to work with minimal direct supervision.
• Basic computational ability.
• Basic computer skills.
• Knowledge of hotel computer accounting programs, such as Room Master.

Responsibilities

• A smooth and correct administrative operation
• A correct and up-dated data base within the system
• Welcoming of all guests
• Monitors check-ins, as well as groups, and gives total attention and dedication to guests
• Taking care of guests and concierge service
• Offers a wide amount of information
• Supervises the organization and sales of guests' activities and the correct handling and charging
• Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer
• Co-ordinates proper actions with other departments, informs FO Manager of serious matters
• Co-ordination and communication with the Housekeeping, Maintenance, and F&B departments
• Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur
• Execution of regular technical/skills training
• Setting up and maintaining ongoing training programs in the Front Office department
• Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility

Skills

Hotel experience

Supervisory experience

Language skills

Communication

Team leadership

Self supervision

Basic math

Basic computer skills

Room Master

Tools

Room Master

Job description

Pursuit in Calgary, Canada, is seeking a Front Office Supervisor to manage guest services, check-ins, and concierge operations in a fast-paced hospitality environment.

You will lead a team, maintain up-to-date guest data in the system, and ensure seamless coordination with housekeeping, maintenance, and F&B to deliver exceptional experiences. Strong communication and supervisory skills are essential.