Guest Experience Specialist — Front Desk & Reservations

Northland Properties; Vancouver; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Team discounts

Dining discounts

Discounts on excursions

RRSP matching

Extended health insurance

Employee assistance

Job summary

Sandman Hotel Group in Canada seeks a proactive Guest Service Agent to greet guests, manage check-ins/outs, and assist with guest needs. You will handle inquiries by phone and email, coordinate transportation, and ensure a smooth arrival experience for visitors across our hotels.

Ideal candidates have front desk experience, strong customer service, and a willingness to learn Opera/Opera Cloud. This role offers a dynamic work environment, competitive pay, and growth opportunities within our

Qualifications

• Two-year apprenticeship in front desk operations or hotel management is preferred.
• 1 year of experience as a Hotel Front Desk Clerk is preferred.
• Strong customer service and people-management skills are required.
• Good understanding of accounting practices is beneficial.

Responsibilities

• Provide a warm, welcoming environment for guests.
• Check guests in and out of the hotel.
• Assist with luggage and deliver keys and materials.
• Answer inquiries and arrange transportation for guests.
• Handle telephone, email, and in-person inquiries.
• Make reservations and process payments.
• Print and verify reports every two hours.
• Maintain a clean, organized front desk area.
• Refer inquiries to appropriate departments.
• Represent the organization professionally to visitors and partners.
• Provide information on activities and services.
• Observe and report security issues to the manager.

Skills

Customer relations

Time management

Adaptability

Guest experience

Education

Two-year apprenticeship in front desk operations or hotel management

Tools

Opera/Opera Cloud

Job description

Sandman Hotel Group in Canada seeks a proactive Guest Service Agent to greet guests, manage check-ins/outs, and assist with guest needs. You will handle inquiries by phone and email, coordinate transportation, and ensure a smooth arrival experience for visitors across our hotels.

Ideal candidates have front desk experience, strong customer service, and a willingness to learn Opera/Opera Cloud. This role offers a dynamic work environment, competitive pay, and growth opportunities within our