Guest Experience Ambassador - Banff Front Desk

Brewster Inc.

Banff

On-site

CAD 34,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Free attraction access

Friends discount 50%

Hotel,dining, retail discounts

Wellness resources

Job summary

Pursuit Banff is hiring a guest services agent to welcome and assist guests, handling check-in/out, reservations, and information on local attractions. You will act as an ambassador for Pursuit, delivering friendly, efficient service in Canada’s iconic national park.

You must excel in communication, multi-tasking, and problem solving, stand/walk for long shifts, and be comfortable with lifting luggage. A high school diploma is required; a bachelor’s degree is a plus.

Qualifications

Commitment to exceptional guest service.
Excellent communication and interpersonal skills.
Must thrive on dealing with people and be guest focused.
Superb attention to detail.
Ability to multi-task while handling high-pressure situations.
Ability to stand and walk for extended periods during shifts.
Ability to lift, carry, push and pull items including luggage.
Willingness to work mornings, evenings, weekends, and all days.
High school or equivalent education; Bachelor’s degree preferred.
Criminal record check required.

Responsibilities

Assist with check-in and check-out in a professional, friendly manner.
Promote and sell rooms; provide information on hotel facilities and local attractions.
Handle reservations by phone and in person; respond to guest inquiries.
Post incidental charges and process payments.
Coordinate with other departments and respond to guest concerns.
Perform clerical duties and maintain a clean, organized workspace.