Guest Experience Ambassador - Banff Front Desk

Brewster Inc.; Banff; On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Free attraction access

Friends discount 50%

Hotel,dining, retail discounts

Wellness resources

Job summary

Pursuit Banff is hiring a guest services agent to welcome and assist guests, handling check-in/out, reservations, and information on local attractions. You will act as an ambassador for Pursuit, delivering friendly, efficient service in Canada’s iconic national park.

You must excel in communication, multi-tasking, and problem solving, stand/walk for long shifts, and be comfortable with lifting luggage. A high school diploma is required; a bachelor’s degree is a plus.

Qualifications

• Commitment to exceptional guest service.
• Excellent communication and interpersonal skills.
• Must thrive on dealing with people and be guest focused.
• Superb attention to detail.
• Ability to multi-task while handling high-pressure situations.
• Ability to stand and walk for extended periods during shifts.
• Ability to lift, carry, push and pull items including luggage.
• Willingness to work mornings, evenings, weekends, and all days.
• High school or equivalent education; Bachelor’s degree preferred.
• Criminal record check required.

Responsibilities

• Assist with check-in and check-out in a professional, friendly manner.
• Promote and sell rooms; provide information on hotel facilities and local attractions.
• Handle reservations by phone and in person; respond to guest inquiries.
• Post incidental charges and process payments.
• Coordinate with other departments and respond to guest concerns.
• Perform clerical duties and maintain a clean, organized workspace.

Skills

Guest service

Communication

Interpersonal skills

Attention to detail

Multi-tasking

Stamina

Standing/walking

Lifting items

Shift flexibility

Customer service oriented

Education

High school or equivalent

Bachelor's or technical degree

Job description

Pursuit Banff is hiring a guest services agent to welcome and assist guests, handling check-in/out, reservations, and information on local attractions. You will act as an ambassador for Pursuit, delivering friendly, efficient service in Canada’s iconic national park.

You must excel in communication, multi-tasking, and problem solving, stand/walk for long shifts, and be comfortable with lifting luggage. A high school diploma is required; a bachelor’s degree is a plus.