Guest Experience Supervisor - Banff Gondola

Pursuit Collection; Banff; Vor Ort; CAD 52.000 - 70.000; Vollzeit

Benefits dieser Stelle

Free access to Pursuit attractions

50% off for friends

Hotel, dining, and retail discounts

Wellness resources and mental health

Zusammenfassung

Pursuit Collection invites an experienced Guest Experience Supervisor to lead Banff Gondola guest interactions and frontline teams. You will coach agents, train new staff, and ensure safe, welcoming service while managing daily operations and on-the-spot problem solving.

You’ll drive high guest satisfaction, oversee cash handling and security, and foster a positive team environment across guest-facing areas, supporting continuous improvement and engagement.

Qualifikationen

• Proven leadership skills and a passion for coaching and developing employee skills.
• Strong guest focus providing friendly, professional, and efficient hospitality.
• Effective problem solving and critical thinking skills.
• Demonstrate elevated levels of positive energy and a willingness to take on new challenges.
• Ability to thrive and lead in a fast-paced environment.
• Attention to detail, effective communication and listening skills with local and international guests and staff.
• Second language skills considered a strong asset.
• Solid knowledge of the products and services available in Banff and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
• Passion for employees and guest safety
• Excellent organizational and multi-tasking skills
• Proficiency in MS Office (Word, PowerPoint and Excel required)
• First Aid Training an asset.

Aufgaben

• Create and support an engaging, memorable guest experience across all Guest Experience touchpoints.
• Coach, mentor, and support Guest Experience Agents, Programming, and Facilities Attendants, team members to consistently exceed guest expectations.
• Train new team members and provide ongoing feedback, performance coaching, and development support.
• Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving.
• Act as the manager on duty, take charge of all guests and cash handling security for the Banff Gondola
• Act as the escalation point for guest concerns, resolving issues quickly, professionally, and empathetically.
• Serve as the escalation point for guest issues, handle guest concerns and react quickly and professionally.
• Maintain high standards for cleanliness, appearance, safety, service quality, and environmental stewardship across guest-facing areas.
• Support financial performance by managing labor within planned targets.
• Perform Guest Experience Agent and Facilities Attendant duties as operationally required.
• Actively participate in committees and contribute to continuous improvement initiatives.
• Foster a positive, inclusive, and motivating team environment that supports engagement and sales goals.
• Actively participate in committees.

Kenntnisse

Leadership

Guest focus

Problem solving

Communication

Fast-paced work

Detail orientation

Secondary language

Cash handling

MS Office

Tools

MS Office

Jobbeschreibung

Pursuit Collection invites an experienced Guest Experience Supervisor to lead Banff Gondola guest interactions and frontline teams. You will coach agents, train new staff, and ensure safe, welcoming service while managing daily operations and on-the-spot problem solving.

You’ll drive high guest satisfaction, oversee cash handling and security, and foster a positive team environment across guest-facing areas, supporting continuous improvement and engagement.