Banff F&B Supervisor: Guest Experience & Operations

The Job Resource Centre; Banff; On-site; CAD 42,000 - 62,000; Full time

Job summary

Sunshine Village in Banff National Park seeks a Food & Beverage Supervisor to oversee daily restaurant operations and lead a front-line team. You will train staff, manage Dayforce and POS systems, and ensure quality service, product standards, and safety protocols are followed.

The role requires coordinating staff schedules, reviewing labour and sales reports, and assisting with inventory while working across various resort venues as needed.

Qualifications

• Experience delivering guest service in a hospitality setting.
• Ability to supervise and coach a team in a fast-paced outlet.
• Familiarity with safety and health standards in food & beverage environments.

Responsibilities

• Oversee daily operations of the outlet, ensuring high-quality service and standards.
• Lead training, motivation, supervision, and evaluation of the team.
• Oversee and train staff in Dayforce, POS systems, cash-outs, product knowledge, health and safety procedures.
• Schedule staff and verify timecards in Dayforce.
• Be flexible to work across various Food & Beverage venues as needed.
• Review daily labour and sales to track performance and progress.
• Provide coaching and conduct performance evaluations for all team members.
• Maintain a safe and healthy work environment and respond to guest concerns.
• Assist Manager with monthly inventory and other duties as assigned.

Skills

Guest service

Team supervision

Coaching

Safety standards

Food & beverage knowledge

Tools

Dayforce

POS systems

Job description

Sunshine Village in Banff National Park seeks a Food & Beverage Supervisor to oversee daily restaurant operations and lead a front-line team. You will train staff, manage Dayforce and POS systems, and ensure quality service, product standards, and safety protocols are followed.

The role requires coordinating staff schedules, reviewing labour and sales reports, and assisting with inventory while working across various resort venues as needed.