Guest Experience Host (Banff Gondola)

Pursuit Collection; Banff; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Join an inclusive, global team and a

Free access to Pursuit attractions and

Discounts on hotel stays, dining, and/

Access subsidized mental health and wh

Job summary

Pursuit in Banff is hiring seasonal guest-services staff for the Banff Gondola, starting October 2026. You will greet guests, assist with ticket sales, provide directions, and help guests enjoy attractions in the Canadian Rockies.

This is a seasonal full-time and part-time role. The role requires excellent customer service, knowledge of the Banff area, cash handling in CAD and USD, and ability to work in a fast-paced environment.

Qualifications

• Excellent customer service and knowledge of Banff Gondola facilities.
• Experience in guest services or similar.
• Attention to detail and good communication with local and international guests.
• Second language skills highly advantageous.
• Solid knowledge of products and services in Banff and surroundings.
• Accurate cash handling in CAD and USD under fast-paced conditions.
• Willingness to work in a fast-paced environment and handle guest objections.
• Criminal record check required.

Responsibilities

• Greet Banff Gondola guests.
• Assist with ticket sales, combo packages, questions, directions, and guidance for attractions and the Canadian Rockies.
• Use computerized ticketing systems to issue and process guest tickets.
• Handle cash and credit transactions.
• Validate tickets prior to boarding.
• Perform crowd management and line control.
• Be a Memory Maker for our programming events.
• Solicit guest feedback; assist in keeping work areas clean.

Skills

Customer service

Ticketing systems

Cash handling

Second language

Knowledge of Banff area

Communication

Job description

Pursuit in Banff is hiring seasonal guest-services staff for the Banff Gondola, starting October 2026. You will greet guests, assist with ticket sales, provide directions, and help guests enjoy attractions in the Canadian Rockies.

This is a seasonal full-time and part-time role. The role requires excellent customer service, knowledge of the Banff area, cash handling in CAD and USD, and ability to work in a fast-paced environment.