Guest Experience Specialist – Retail & Framing

Michaels Stores; Hamilton; On-site; CAD 24,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Generous employee discounts

Job summary

Michaels Stores in Canada, Ontario, Hamilton area is seeking a Store Associate to deliver friendly service, help customers locate items, and ensure a smooth checkout experience in a fast-paced retail environment.

The role involves unloading trucks, stocking shelves, maintaining planograms, and supporting omni-channel processes such as Buy Online Pickup in Store and Ship From Store. Benefits include health insurance, tuition assistance, paid time off, and generous employee discounts.

Qualifications

• Retail and/or customer service experience preferred.
• Customer-facing experience is a plus.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail/customer service experience

Job description

Michaels Stores in Canada, Ontario, Hamilton area is seeking a Store Associate to deliver friendly service, help customers locate items, and ensure a smooth checkout experience in a fast-paced retail environment.

The role involves unloading trucks, stocking shelves, maintaining planograms, and supporting omni-channel processes such as Buy Online Pickup in Store and Ship From Store. Benefits include health insurance, tuition assistance, paid time off, and generous employee discounts.