Guest Experience Specialist

Germain Hotels group; Saskatoon; Hybrid; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Access to state-of-the-art gym

Group benefits program

Special travel rates

Job summary

Germain Hotels group is seeking a Guest Service Agent in Saskatoon to be the friendly face that welcomes every guest. Responsibilities include assisting with check-ins and check-outs, responding to guest inquiries, and resolving issues efficiently.

The ideal candidate holds a diploma in hospitality and has at least one year of experience, with strong communication and customer service skills. Enjoy benefits like special travel rates and a modern gym within the workplace.

Qualifications

• 1 year minimum in a similar role.
• Ability to handle difficult situations with professionalism and calm.
• Good computer skills.

Responsibilities

• Check-in and check-out processes for guests.
• Respond to guest requests courteously and efficiently.
• Collaborate with departments for guest satisfaction.

Skills

Excellent oral and written communication skills

Natural customer service orientation

Strong listening skills

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

Germain Hotels group is seeking a Guest Service Agent in Saskatoon to be the friendly face that welcomes every guest. Responsibilities include assisting with check-ins and check-outs, responding to guest inquiries, and resolving issues efficiently.

The ideal candidate holds a diploma in hospitality and has at least one year of experience, with strong communication and customer service skills. Enjoy benefits like special travel rates and a modern gym within the workplace.