Guest Services Agent

Autism Services; Saskatoon; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Group benefits program

Job summary

Autism Services in Saskatoon is seeking a Guest Service Agent to greet guests, manage check-in/out, and ensure personalized attention for a memorable stay. The role emphasizes friendly communication and proactive service to enhance guest satisfaction.

You will respond to requests by phone, email, or in person, collaborating with other departments to tailor experiences. English is the working language; full-time position with group benefits; wage is $20.35 CAD per hour.

Qualifications

• Diploma in Hospitality is required.
• Minimum 1 year in a similar role.
• Excellent oral and written communication skills.
• Natural customer service orientation with a positive attitude.
• Ability to handle difficult situations professionally and calmly.
• Strong listening skills to understand guest needs and preferences.
• Good computer skills; OPERA PMS is an asset.

Responsibilities

• Check-in and check-out, verify arrivals and departures, and ensure internal activities run smoothly.
• Respond with care and attention to all guest requests, using individuality and creativity to improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information for a personalized guest experience.

Skills

Excellent oral and written comms

Strong listening

Natural customer service orientation

Ability to handle difficult situations

Attention to detail

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

"What can I do for you?" is your mantra! We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality
• 1 year minimum in a similar role
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

Additional Information

• This is a full-time, permanent position.
• The company is HAC Qubec SEC
• The position is located in Saskatoon at 480 2 Avenue South, SK S7K 0L3
• The position is not unionized
• The working language is English
• The hourly wage for this position is $20.35
• Group benefits program offered.