Guest Services Agent

Germain Hôtels; Saskatoon; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Group benefits program

Gym access

Travel rate discounts

Job summary

Germain Hotels is seeking a Guest Service Agent in Saskatoon to warmly greet guests, manage check-in/out, and coordinate with other departments to create personalized stays. You will respond to guest requests via in-person, phone, or email with care and professionalism.

The role requires a Hospitality Diploma and at least 1 year in a similar role, with strong communication and listening skills, plus a positive, customer-focused attitude. OPERA PMS experience is an asset.

Qualifications

• Diploma in Hospitality and at least 1 year in a similar role.
• Excellent oral and written communication skills.
• Strong customer service orientation.
• Ability to handle difficult situations with professionalism.
• Good listening skills and attention to guest needs.
• Experience with OPERA PMS is an asset.

Responsibilities

• Check-in and check-out, verify arrivals and departures, and ensure internal activities run smoothly.
• Respond with care to guest requests and continually improve their experience.
• Respond to guests' requests in person, by telephone or by email.
• Resolve guest issues proactively with a focus on satisfaction.
• Collaborate with other departments to offer a personalized guest experience.

Skills

Excellent oral and written comms

Strong listening skills

Natural customer service orientation

Ability to handle difficult situations

Good computer skills

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

\"What can I do for you?\" is your mantra!

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

What You'll Do

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

What You'll Bring

• Diploma in Hospitality
• 1 year minimum in a similar role
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

What We Offer

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Additional Information

• This is a full-time, permanent position.
• The company is HAC Québec SEC
• The position is located in Saskatoon at 480 2 Avenue South, SK S7K 0L3
• The position is not unionized
• The working language is English.
• The hourly wage for this position is $20.35
• Group benefits program offered.