Front Desk & Guest Experience Agent

Autism Services; Regina; On-site; CAD 21,000 - 26,000; Part time

Job summary

Residence Inn by Marriott Regina is seeking an outgoing, part-time guest service agent. Hotel experience would be beneficial and the successful candidate should be friendly with a service-focused mindset. Applicants must be able to work in Canada and speak excellent English, with duties spanning front desk tasks and guest relations.

The role emphasizes greeting guests, check-in/out, handling reservations, and coordinating with housekeeping to ensure remarkable service for guests.

Qualifications

• Applicants must be able to work in Canada and speak excellent English.
• Hotel experience would be beneficial.
• Outgoing and friendly with a service-oriented mindset, focused on guest satisfaction.

Responsibilities

• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Assist with Guest Requests
• Problem solve to ensure guest satisfaction
• Make and confirm reservations
• Check and send emails
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and all staff as necessary
• Resolve customer concerns calmly and effectively
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed

Skills

Guest service

Hotel experience

Job description

Residence Inn by Marriott Regina is seeking an outgoing, part-time guest service agent. Hotel experience would be beneficial and the successful candidate should be friendly with a service-focused mindset. Applicants must be able to work in Canada and speak excellent English, with duties spanning front desk tasks and guest relations.

The role emphasizes greeting guests, check-in/out, handling reservations, and coordinating with housekeeping to ensure remarkable service for guests.