Guest Services Agent

Germain Hotels group; Saskatoon; Hybrid; CAD 23,128 - 32,940; Full time

Benefits offered by this job

Access to state-of-the-art gym

Group benefits program

Special travel rates

Job summary

Germain Hotels group is seeking a Guest Service Agent in Saskatoon to be the friendly face that welcomes every guest. Responsibilities include assisting with check-ins and check-outs, responding to guest inquiries, and resolving issues efficiently.

The ideal candidate holds a diploma in hospitality and has at least one year of experience, with strong communication and customer service skills. Enjoy benefits like special travel rates and a modern gym within the workplace.

Qualifications

• 1 year minimum in a similar role.
• Ability to handle difficult situations with professionalism and calm.
• Good computer skills.

Responsibilities

• Check-in and check-out processes for guests.
• Respond to guest requests courteously and efficiently.
• Collaborate with departments for guest satisfaction.

Skills

Excellent oral and written communication skills

Natural customer service orientation

Strong listening skills

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

Description

"What can I do for you?" is your mantra!

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality
• 1 year minimum in a similar role
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Additional information

• This is a full-time, permanent position.
• The company is HAC Québec SEC.
• The position is located in Saskatoon at 480 2 Avenue South, SK S7K 0L3.
• The position is not unionized.
• The working language is English.
• The hourly wage for this position is $20.35.
• Group benefits program offered.
• Apply online or send your application to [e-mail].

Apply - we look forward to hearing from you!