Guest Experience Lead | Robson Street 10 Month Contract

lululemon; Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

A retail company is seeking a Guest Experience Lead to enhance in-store guest experiences and drive store performance through team leadership. Responsibilities include providing product education, overseeing store operations, and driving daily sales targets. Candidates should have at least 1 year of retail experience and strong leadership skills. Compensation ranges from $23.75 to $27.33 per hour, along with a target bonus.

Benefits

Competitive bonus program

Employee equity offerings

Qualifications

• 1 year retail or customer experience, preferably in guest resolution.
• Experience in leading or mentoring others is required.

Responsibilities

• Ensure all guests receive a quality in-store experience.
• Lead from the floor to establish an exceptional guest experience.
• Conduct readiness activities for in-store operations.

Skills

Retail or customer experience

Leadership or mentoring experience

Interactive communication

Education

High school diploma / GED / equivalent

Job description

Overview

Guest Experience Lead | Robson Street 10 Month Contract

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. The Guest Experience Lead provides input to team member performance evaluations, recommendations into store hiring decisions, and acts as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning and development by providing direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule / Availability

• The work schedule can vary based on store needs
• Shifts are typically mornings, afternoons, evenings, weekends, and holidays
• During peak times or special events, schedule may include early mornings or late nights

Experience

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Experience in leading, mentoring, or delegating with others

Job Assets (Nice to Have)

• Education : High school diploma / GED / equivalent, or above
• Experience : 1 year of retail / sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments / tasks, mentoring or assisting peers)
• For experiential stores with food / beverage service only : Food safety and / or liquor service certification

What We Look For

• Inclusion & Diversity : Creates / supports an inclusive environment that values / celebrates differences
• Integrity : Behaves in an honest, fair, and ethical manner
• Guest Experience : Actively creates an inclusive, high-caliber experience and connection for every guest through team members
• Leadership : Able to lead and inspire others; motivates, empowers, develops, and directs people as they work
• Collaboration and Teamwork : Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
• Decision Making / Problem Solving : Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Adaptability / Agility : Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Interactive Communication : Conveys information effectively and understands information shared while interacting with others

Work Context

• Work involves moving through the store with bright lights and loud music
• Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
• For experiential stores with food / beverage service only : Work may involve using industrial kitchen equipment and exposure to heat to prepare food or beverages

Compensation & Benefits Package

• Base Pay Range
• 23.75 - $27.33 / hour, subject to minimum wage in the location
• Target Bonus
• 2.00 / hour
• Total Target Base Pay Range
• 25.75 - $29.33 / hour

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements.

Note : Benefits and perks have eligibility requirements. The Company reserves the right to alter these programs at any time without advance notice.

Additional Information

Remarque : les programmes incitatifs, les prestations et les avantages sociaux sont assortis de certaines exigences d’admissibilité. L’entreprise se réserve le droit de modifier ces programmes incitatifs, avantages sociaux et prestations, en tout ou en partie, en tout temps et sans préavis.

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