Guest Experience Associate-Nordic Spa,Spa Access

Thermea-Spa-Village-Winnipeg; Winnipeg; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Free Thermal Spa Access

Job summary

Thermea Spa Village in Winnipeg, MB seeks a Guest Experience Associate to warmly welcome guests and advise them on the range of thermotherapy services and regional tourism offerings. You will help with reservations, manage payments, and uphold cleanliness across the spa facilities while embodying exceptional customer service.

Reporting to the Guest Experience Manager, you will assist guests throughout their visit, handle inquiries, and ensure a smooth flow of spa activities, including saunas,

Qualifications

• High school diploma or equivalent.
• One year of customer service experience is an asset.
• Basic knowledge of Windows-based software is an asset.
• Knowledge of the region and local attractions is an asset.
• Knowledge of the SpaBooker system is an asset.

Responsibilities

• Welcomes and registers guests in a personalised and professional manner.
• Answers inquiries regarding services and facilities.
• Assists with reservations and maintains customer records; processes various payment methods.
• Maintains par stock of supplies and accessories.
• Maintains cleanliness of the spa, including reception, lobby, pavilions, staff areas, and locker rooms.
• Ensures amenities are maintained to high standards; refreshes lockers and toiletries.
• Communicates daily information to ensure guests have a pleasant stay.
• Listens to customer needs and responds to requests.
• Ensures flow of saunas and may perform spa rituals inside saunas.
• Starts and monitors fire as needed.
• Seasons outdoor tasks (sweeping, raking, shoveling).
• Monitors site capacities; performs related duties.

Skills

Customer service

Communication

Windows basics

Physical stamina

Teamwork

Education

High school diploma

Tools

Windows OS

Job description

Thermea Spa Village in Winnipeg, MB seeks a Guest Experience Associate to warmly welcome guests and advise them on the range of thermotherapy services and regional tourism offerings. You will help with reservations, manage payments, and uphold cleanliness across the spa facilities while embodying exceptional customer service.

Reporting to the Guest Experience Manager, you will assist guests throughout their visit, handle inquiries, and ensure a smooth flow of spa activities, including saunas,