Guest Experience Specialist - Spa & Wellness

Scandinave Spa; Whistler; On-site; CAD 24,000 - 35,000; Full time

Benefits offered by this job

Complimentary thermal baths membership

Extended Health Benefits

Massage Discounts

Staff accommodation

Flexible Schedule

Wellness programs

Discounts for friends/family

Job summary

Scandinave Spa Whistler is seeking a friendly Guest Experience Agent to warmly welcome guests and guide them through the Thermal Journey experience. You will promote spa services, manage bookings, and uphold the serene environment of our Whistler location.

The role requires strong communication, a proactive attitude, and the ability to handle front desk duties with a focus on guest satisfaction. Flexible hours including evenings and weekends are available, with benefits outlined in the employee

Qualifications

• Experience in customer service or guest-facing roles.
• Strong verbal and written communication skills.
• Ability to stay calm and professional under pressure.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Welcome guests to Scandinave Spa Whistler and provide a warm, professional greeting.
• Explain the Thermal Journey Experience, massage services, and products.
• Describe site features and maintain spa ambiance for silence and detox.
• Recommend services based on guest needs and preferences.
• Assist with group bookings and Sales/Marketing promotions.
• Manage guest waitlist under Team Lead guidance.
• Perform Front Desk opening/closing duties and process transactions in Zenoti or TAC.
• Maintain reception areas and ensure stock of towels, robes, and spa products.

Skills

Customer service

Team player

Communication

Problem solving

Cash handling

Guest relations

Sales awareness

Tools

Zenoti

TAC

Job description

Scandinave Spa Whistler is seeking a friendly Guest Experience Agent to warmly welcome guests and guide them through the Thermal Journey experience. You will promote spa services, manage bookings, and uphold the serene environment of our Whistler location.

The role requires strong communication, a proactive attitude, and the ability to handle front desk duties with a focus on guest satisfaction. Flexible hours including evenings and weekends are available, with benefits outlined in the employee