Guest Experience Associate

Groupe Nordik; Winnipeg; On-site; CAD 42,981,000 - 57,859,000; Full time

Benefits offered by this job

Free Thermal Spa Access

Job summary

Thermea Spa Village is seeking a Guest Experience Associate to warmly welcome guests, answer questions, assist with bookings, and maintain a pristine spa environment. You will help manage records, provide information about therapies, and ensure guests have a memorable, seamless visit.

Ideal candidates bring a year of customer service experience, strong communication skills, and the ability to work outdoors in all weather. Training in hospitality may be provided.

Qualifications

• High school diploma required or equivalent.
• 1 year of customer service experience preferred.
• Able to work outdoors in all seasons; physically capable of lifting up to 30 lbs.

Responsibilities

• Welcome and register guests in a personal, professional manner.
• Answer inquiries about services and facilities.
• Assist with reservations and handle payments; manage records.

Skills

Customer service

Clear communication

Physical fitness

Outdoor work readiness

Education

High School Diploma

Hospitality/Tourism certificate

WHMIS/PHIA certification

Tools

SpaBooker

Windows-based software

WHMIS/PHIA certification

Job description

Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.

Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today.

We are currently seeking passionate customer service professionals, who will use their skills to transform people’s lives, one visit at a time. Join our team.

Associates with Thermea Spa Village will embrace the following values:

• Accountability
• Engagement
• Respect
• Integrity
• Teamwork

Job Summary:

Reporting to Guest Experience Manager, the Guest Experience Associate’s primary objective is to welcome, assist and advise customers on the cycle of thermotherapy & the benefits, services and activities of Thermea Spa Village and, more broadly, promotes tourism of the region. The Associate will be held to standards of customer service excellence in order to deliver our distinct service product while acting as an ambassador to our customers and handling, in a courteous, quick and efficient manner, various transactions while ensuring the upkeep of the premises.

Responsibilities & Essential Duties:

• Welcomes and registers guests in a personalised and professional manner;
• Answers inquiries regarding the services and its facilities;
• Assists with reservations and maintains customer records; process various payment methods;
• Maintains par stock of supplies and accessories;
• Maintains cleanliness of the spa, including reception, lobby, pavilions, staff areas, and locker rooms;
• Ensures that all amenities are maintained to the highest standards;
• Refreshes lockers and refills fresh towels and toiletries;
• Learn and communicate daily information that will ensure customers have a pleasant stay;
• Listen to customer needs and respond to their requests;
• Ensures flow of saunas, and may perform spa rituals inside saunas;
• Tasks related to starting and monitoring fire;
• Seasonal outdoor tasks such as sweeping, raking and shovelling ;
• Monitors and maintains site capacities;
• Perform other related duties.

Requirements:

• High school diploma;
• One-year experience in customer service; an asset;
• Basic knowledge of Windows based software, an asset;
• Knowledge of the region as well as tourist attractions, an asset;
• Knowledge of the SpaBooker system, an asset;
• Certificate or Diploma in Hospitality/Tourism Management; an asset;
• WHMIS and PHIA Certification; an asset;
• Ability to communicate clearly with customers, managers and other associates;
• Be in good physical condition; ability to work outdoors during all months of the year (weather appropriate uniform provided); ability to lift up to 30 lbs.;
• Must be able to work in a fast-paced environment with a calm demeanor.

Work schedule:

Variable schedule (day, evenings, weekends, holidays).

Salary:

Salary is based on the pay scale and benefits in effect at Thermea Spa Village.

Free Thermal Spa Access