Guest Experience Site Artisan — Free Spa Access & Perks

Groupe Nordik Inc.; Whitby; Hybrid; CAD 33,000 - 39,000; Full time

Benefits offered by this job

Free Thermal Experience

Discount on spa services

Job summary

Thermea Spa Village Whitby in Whitby, ON, is seeking a Guest Experience – Site Artisan for a 4-month contract. You will provide a safe, enjoyable guest experience in outdoor areas and act as a first responder for medical calls, ensuring guest safety and satisfaction.

You will support the elevation of our culture through hospitality, education on sauna culture, and collaboration with multiple teams to maintain village standards and health & safety compliance at all times.

Qualifications

• Minimum One (1) year of Customer Service experience – ideally in the hospitality/tourism sector.
• Possess a valid First Aid & CPR and AED certification, and experience in practical application.
• Be in good physical condition: ability to work in hot and/or cold outdoor environment for extended periods of time.
• Ability to work on your feet for long periods of time, ability to lift up to 30lbs (13.5kg).
• Good interpersonal and verbal and written communication skills.
• Positive attitude, resourceful, ability to be discreet, and calm under pressure.
• Demonstrate good judgement, common sense and decision-making ability; particularly when dealing with emergencies or other incidents.
• Ability to meticulously maintain good records.
• Ability to develop strong relationships throughout the organization, creating a sense of trust and support.

Responsibilities

• Interact and assist guests to ensure the customer experience is impeccable by responding to inquiries and participate in service recovery when necessary
• Proactively identify ways to exceed guests’ experiences;
• Maintain guest experience and village setup by ensuring company standards are being met throughout the village;
• Respond to inquiries regarding services and facilities and process various payment methods;
• Work alongside other departments to ensure a seamless overall guest experience;
• Maintain general cleanliness in all outdoor areas of the village as well as saunas and Kalla
• Participates in the opening and closing activities of the site;
• Act as the primary first responder for medical calls for employees, guests, and contractors, and assisting in other emergency procedures
• Manage outdoor live fires to brand standards
• Assist in maintaining health and safety standards by identifying hazards and collaborating with other teams to rectify
• Educate guests on sauna culture, Village Code, and other policies related to public health standards
• Complete all required reports including shift and incident reports, while maintaining confidentiality of all documentation
• Perform other related duties as assigned.

Skills

Customer service

Hospitality experience

First Aid & CPR AED

Education

High school diploma or GED

Job description

Thermea Spa Village Whitby in Whitby, ON, is seeking a Guest Experience – Site Artisan for a 4-month contract. You will provide a safe, enjoyable guest experience in outdoor areas and act as a first responder for medical calls, ensuring guest safety and satisfaction.

You will support the elevation of our culture through hospitality, education on sauna culture, and collaboration with multiple teams to maintain village standards and health & safety compliance at all times.