Manager, Account Management (Canada)

Rippling; Toronto; Hybrid; CAD 180,000 - 240,000; Full time

Job summary

Rippling is seeking an action‑oriented, growth‑minded Sales Manager to lead our Canada based Account Management team. You will coach and develop Account Managers across Canada, drive quota attainment and advance top performers toward promotion while shaping scalable processes.

You will report to the Director of Account Management and partner with the broader leadership team. Responsibilities include hiring, training, setting pace, 4–6 direct reports, coaching for renewals and upsells, resolving

Qualifications

• 5+ years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
• Previous experience as a top-performing account manager or sales executive.
• Proven track record of team quota attainment via new product sales and upgrades.
• Proven track record of managing renewals and minimizing churn risk.
• Proven leadership and people management skills.
• Highly effective communicator with good people instincts.
• Hands-on, willing to take on a range of projects outside comfort zone.
• Highly organized, self-motivated and detail-oriented.
• High integrity and long-term thinking.
• Courage to challenge the status quo when needed.

Responsibilities

• Manage a team of 4-6 account managers to deliver monthly goal attainment
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
• Support consistent and consultative sales and client success processes ensuring customer experience remains best in class
• Directly manage and resolve customer escalations
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

Skills

Team leadership

Account management

Sales strategy

Coaching

Communication

Job description

About the role

We’re looking for an action-oriented, growth-minded Sales Manager with a proven track record of success to lead our Canada based Account Management team. As first line manager, you will coach and develop Account Managers across Canada. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company.

You will report into our Director of Account Management and work closely with our Account Management leadership team.

What you will do

• Manage a team of 4-6 account managers to deliver monthly goal attainment
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
• Support consistent and consultative sales and client success processes ensuring customer experience remains best in class
• Directly manage and resolve customer escalations
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What you will need

• A minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
• Previous experience as a top-performing account manager or sales executive
• Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)
• Proven track record of managing renewals and minimizing churn risk
• Proven leadership skills, people management skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity individual who’s enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail].

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

CA$240k OTE (60/40 split)

*Commission is not guaranteed