Growth-Focused SaaS Customer Success Manager (Hybrid Toronto)

Recharge; Toronto; Hybrid; CAD 94,000 - 118,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Retirement plan

Flexible time off

Parental leave

Remote stipends

Job summary

Recharge is hiring a Customer Success Manager (Tier 3) to support a growing segment of merchants relying on our platform to power subscription businesses. You’ll own a book of 50–70 growth-stage merchants, focusing on retention, adoption, and long-term success.

This hybrid role is based in Toronto, with three days per week in the office. You’ll work closely with Sales, Product, and Support and use data to guide customers toward measurable outcomes.

Qualifications

• Experience managing a book of business with accountability for retention and product adoption in a SaaS environment.
• Strong analytical skills to monitor health signals and adoption metrics.
• Ability to collaborate across Sales, Product, and Support to drive renewals and expansions.

Responsibilities

• Own and manage a book of 50–70 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy.
• Build a deep understanding of each merchant’s goals, technical setup, and success metrics to guide adoption of Recharge features.
• Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes.
• Partner with Sales to support renewals, expansions, and upsell motions through thoughtful account planning and execution.
• Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities.
• Act as a trusted guide through support and product-related issues, setting clear expectations and driving resolution efficiently.
• Live by and champion our values: Accountability, Collaboration, Iteration and Details.

Skills

Customer success

SaaS experience

Shopify experience

Data analysis

Cross-functional collaboration

Tools

Salesforce

Looker

Job description

Recharge is hiring a Customer Success Manager (Tier 3) to support a growing segment of merchants relying on our platform to power subscription businesses. You’ll own a book of 50–70 growth-stage merchants, focusing on retention, adoption, and long-term success.

This hybrid role is based in Toronto, with three days per week in the office. You’ll work closely with Sales, Product, and Support and use data to guide customers toward measurable outcomes.