Account Manager, Mid-Market (Canada)

Rippling; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Rippling is seeking a self-driven, growth-minded account manager to join our hybrid-remote Account Management team in Toronto. You’ll own a book of business, drive adoption, retention and revenue growth, and act as the CEO of your customer portfolio.

You will proactively engage customers, consult on HR/IT/Finance needs, and manage a pipeline of cross-sell and renewals, while collaborating with product and support teams to secure long-term commitments.

Qualifications

• 3+ years of SaaS account management, sales, or quota carrying customer success experience.
• Proven track record of meeting and exceeding quota via new product sales and upgrades.
• Competitive and creative drive to win over customers and close deals.
• Experience running a structured sales process and discovery/demo meetings.
• Proven ability to build and maintain long-term commercial relationships.
• Excellent communication skills with strong interpersonal instincts.
• Highly organized, self-motivated, and detail-oriented with strong follow-through.

Responsibilities

• Engage customers in your book during key lifecycle events such as go-live, renewals, and quarterly business reviews.
• Consult with clients to understand HR, IT, Finance, and global workforce needs using a solutions-based approach.
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
• Negotiate and coordinate procurement and contract execution with customers.
• Build and manage a pipeline of cross-sell, upgrades, and renewals toward monthly targets.
• Demonstrate Rippling product knowledge and adoption through playbooks and prospecting.
• Collaborate with product, support, and customer ops to ensure long-term customer success.
• Take an entrepreneurial approach to the role.

Job description

About the role

We’re looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Mid-Market segment own revenue retention and growth of one our fastest growing customer segments. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement, you’re in the right place.

What you will do

• Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach
• Navigate a sales process by building relationships with multiple stakeholders through remote meetings
• Negotiate and coordinate customer procurement and contract execution
• Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to monthly targets
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments
• Take an entrepreneurial approach to the role

What you will need

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
• Competitive and creative drive to win over customers and think outside the box to get a deal done
• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
• Proven success building and maintaining long term commercial relationships
• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
• Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
• High integrity; enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.