Growth-Focused SaaS Account Manager (Remote Canada)

samdesk; Canada; On-site; CAD 95,000 - 208,000; Full time

Benefits offered by this job

Health benefits

Stock options

Competitive pay

Job summary

samdesk is seeking an Account Manager to own the ongoing success and growth of a portfolio of customer accounts across Canada. You will be the primary contact after onboarding, responsible for expanding revenue through upselling and cross-selling, with a defined target.

This is a remote role within Canada, with regular onsite client meetings. You will collaborate with Sales and Solutions teams to scope, price, and close expansion deals while maintaining a healthy pipeline in the CRM.

Qualifications

• 5+ years in account management or customer success in B2B SaaS.
• Proven ability to grow revenue through upselling and cross-selling.
• Strong consultative selling skills including scoping, pricing, and negotiating expansion deals.
• Experience using CRM data to drive expansion and forecast pipeline.

Responsibilities

• Build and execute account growth plans with upsell opportunities tied to business needs.
• Map product set against each customer to identify gaps to fill.
• Proactively pitch expanded seats, new modules, and use cases.
• Collaborate with Sales and Solutions to scope, price, and close expansions.
• Maintain expansion pipeline and forecast upsell revenue in CRM.
• Use usage data and health signals to time expansion conversations.
• Turn satisfied users into advocates for wider adoption across teams.

Skills

Account management

CRM tools

Upselling & cross-selling

Stakeholder engagement

Tools

HubSpot

Salesforce

Job description

samdesk is seeking an Account Manager to own the ongoing success and growth of a portfolio of customer accounts across Canada. You will be the primary contact after onboarding, responsible for expanding revenue through upselling and cross-selling, with a defined target.

This is a remote role within Canada, with regular onsite client meetings. You will collaborate with Sales and Solutions teams to scope, price, and close expansion deals while maintaining a healthy pipeline in the CRM.