Scaled Customer Success Manager - Canada (Remote)

Samsara; Toronto; On-site; CAD 187,000 - 242,000; Full time

Benefits offered by this job

Remote-friendly

Professional development stipend

Health and parental leave

Job summary

Samsara Canada is seeking a manager for the Scaled Customer Success team to guide Canada-based mid-market and commercial customers, drive onboarding, adoption, and renewal motions, and coach a high-performing group of ICs and CSMs.

This remote role offers autonomy, growth, and opportunities to influence product strategy while partnering with Sales, Enablement, Marketing, and CS Operations to scale digital plays and customer outcomes in Canada.

Qualifications

• 2+ years of experience managing a team.
• Experience implementing a scaled onboarding or account management program (SaaS preferred).
• SaaS experience is required.
• Experience with a customer success CRM such as Gainsight or Totango.
• Solutions-oriented with strong problem solving skills and high emotional intelligence.
• Bachelor’s degree from a 4‑year institution.

Responsibilities

• Hire, onboard, and develop a high-performing team of ICs and CSMs across Canada (Mid-Market).
• Manage individual performance and drive results across KPIs and OKRs.
• Lead process improvements, automation, and data-driven decisions.
• Set clear expectations, goals, and KPIs for the team and ensure accountability.
• Run regular 1:1s, pipeline reviews, and risk reviews with coaching and feedback.
• Support cross-functional collaboration with Sales, Services, Support, and Product.

Skills

Team management

Customer success

SaaS experience

Education

Bachelor’s degree

Tools

Gainsight

Totango

Job description

Samsara Canada is seeking a manager for the Scaled Customer Success team to guide Canada-based mid-market and commercial customers, drive onboarding, adoption, and renewal motions, and coach a high-performing group of ICs and CSMs.

This remote role offers autonomy, growth, and opportunities to influence product strategy while partnering with Sales, Enablement, Marketing, and CS Operations to scale digital plays and customer outcomes in Canada.