Grocery Team Lead — Customer Experience & Operations

Goodness-Me; Hamilton; On-site; CAD 17,000 - 23,000; Full time

Job summary

Goodness-Me in Hamilton, Ontario is seeking a Keyholder/MOD to supervise store operations in the absence of management while delivering outstanding customer service.

You will greet customers, help locate items, manage inventory, assist with displays, and support team questions; you will also ensure clean, organized store conditions and accurate end-of-day processes. Flexible availability and supervisory experience are preferred.

Qualifications

• Experience in a supervisory role is preferred.
• Strong communication and time management skills.
• Enthusiasm for informing customers about products and services.
• Experience in a leadership role.

Responsibilities

• Greet customers and assist in locating items; offer recommendations.
• Maintain product knowledge and ensure store standards.
• Replace stock, rotate inventory, assist with displays and inventory mgmt.
• Assist with loading/unloading and receiving warehouse stock.
• Resolve customer complaints and monitor end-of-day closing tasks.
• Lock up, set alarms and perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Time management

Multitasking

Customer satisfaction

Job description

Goodness-Me in Hamilton, Ontario is seeking a Keyholder/MOD to supervise store operations in the absence of management while delivering outstanding customer service.

You will greet customers, help locate items, manage inventory, assist with displays, and support team questions; you will also ensure clean, organized store conditions and accurate end-of-day processes. Flexible availability and supervisory experience are preferred.