Produce Department Lead - Customer Service & Ops

Farm Boy Inc.; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefit program

10% discount on in-store purchases

On-the-job training

Support for community programs

Job summary

A leading grocery retailer in Toronto is seeking a dedicated team member to assist the Department Manager in delivering exceptional customer service and operational excellence. The ideal candidate will have a passion for customer engagement, possess strong leadership and organizational skills, and have at least one year of supervisory experience. This role offers comprehensive benefits, employee discounts, and opportunities for growth within a welcoming work environment.

Qualifications

• 1 year of supervisory or management experience in a similar role.
• Ability to thrive in a fast-paced environment managing competing priorities.
• Experience with manual and automated systems.

Responsibilities

• Deliver engaging customer service reflecting company values.
• Work with the Department Manager to achieve departmental goals.
• Support team development through coaching, motivation, and recognition.
• Ensure outstanding customer service and maintain department cleanliness.
• Support operational functions such as inventory management and scheduling.
• Promote compliance with health and safety regulations.

Skills

Customer service

Leadership

Organizational skills

Interpersonal skills

Analytical skills

Fluency in English

French language skills

Education

Post-secondary program in business

Job description

A leading grocery retailer in Toronto is seeking a dedicated team member to assist the Department Manager in delivering exceptional customer service and operational excellence. The ideal candidate will have a passion for customer engagement, possess strong leadership and organizational skills, and have at least one year of supervisory experience. This role offers comprehensive benefits, employee discounts, and opportunities for growth within a welcoming work environment.