Retail Department Lead — Customer Experience & Ops

Loblaw Companies Limited; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Job summary

Your Independent Grocer in Canada is hiring an Assistant Department Manager to lead teams, maintain store standards, and drive customer service excellence across shifts. You will mentor staff, support merchandising, and help achieve store financial goals within a diverse, inclusive team environment.

We value reliability, adaptability, and strong interpersonal skills, with opportunities for growth in a franchise-supported, customer-focused retail setting across our Canadian stores.

Qualifications

• Resourceful and courteous when resolving inquiries.
• Motivated to learn new things and deliver positive customer service.
• Flexibility to work a variety of hours which may include days, evenings, and weekends.
• Able to move up to 50lbs and in constant mobility for an entire shift.
• Passionate people leader skills.
• Consistent record of delighting customers.
• An outstanding teammate with good interpersonal skills.
• Adaptable in a fast-paced work environment.
• Experience in a retail setting is an asset.

Responsibilities

• Lead, mentor and empower team members to improve efficiency, engagement, and retention
• Maintain merchandising and operational standards
• Be accountable for financial objectives
• Be on the lookout for fantastic talent to join the team
• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

Skills

Customer service

Team leadership

Flexibility

Mobility 50lbs

Interpersonal skills

Adaptable

Retail experience

Job description

Your Independent Grocer in Canada is hiring an Assistant Department Manager to lead teams, maintain store standards, and drive customer service excellence across shifts. You will mentor staff, support merchandising, and help achieve store financial goals within a diverse, inclusive team environment.

We value reliability, adaptability, and strong interpersonal skills, with opportunities for growth in a franchise-supported, customer-focused retail setting across our Canadian stores.