Grocery Department Lead – Customer Experience & Ops

Farm Boy Inc.; Ottawa; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare & dental

10% employee discount

On-the-job training

Internal promotions

Community programs

Job summary

Farm Boy Inc. is seeking a Supervisory/Management candidate to join our Ottawa department. You will work with the Department Manager to deliver standout service and operational excellence while coaching and engaging the team daily.

You will support daily operations, staffing, inventory, and payroll-related tasks, ensuring a safe, clean, and welcoming store environment for customers and staff.

Qualifications

• Post-secondary program in business; minimum 1 year of supervisory or management experience in a similar role or equivalent combination of education and experience.
• Ability to thrive in a fast-paced environment while managing competing priorities.
• Excellent organizational, analytical, and interpersonal skills with clear communication.

Responsibilities

• Deliver engaging customer service reflecting Farm Boy’s fresh shopping experience.
• Collaborate with Department Manager to execute departmental strategies and goals.
• Coach and motivate team; run regular team huddles and provide feedback.

Skills

Customer service

Leadership

Coaching

Communication

Education

Post-secondary program in business

Tools

POS systems

Inventory software

Job description

Farm Boy Inc. is seeking a Supervisory/Management candidate to join our Ottawa department. You will work with the Department Manager to deliver standout service and operational excellence while coaching and engaging the team daily.

You will support daily operations, staffing, inventory, and payroll-related tasks, ensuring a safe, clean, and welcoming store environment for customers and staff.